Rajini Singh
Summary
Dynamic Senior Principal Program Manager with a proven track record at Microsoft Consulting Services, driving $30M+ engineering projects and achieving 30% ROI. Expert in AI/ML and strategic planning, I excel in stakeholder engagement and team leadership, transforming customer data migrations into successful cloud solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior PRINCIPAL PROGRAM MANAGER – Industry Solution DELIVERY
MICROSOFT CONSULTING SERVICES (MCS)
01.2017 - Current
- Lead enterprise customer data migrations to Microsoft’s Azure cloud computing platform and Windows 10 / Office 365 operating systems for clients located across U.S. Northeast region.
- Help drive high-impact engineering projects over $30M plus with ROI of 30% with our customers and their partners, transforming their missions using AI and other cloud-based solutions and services.
- Led a cross-functional team of software engineers, data scientists, technical program managers, and designers who work side-by-side with high-impact and strategic customers and their engineers to build innovative solutions.
- Identified and defined customer scenarios, orchestrated engineering approaches, and developed end-to-end user stories with stakeholders, fulfilling Product Owner role.
- Manage 50-person execution team located in India/USA.
- Oversaw ongoing customer support, upgrades, and maintenance to ensure seamless operation and client satisfaction.
- Resolved business challenges through innovative solutions, contributed to open source projects, and collaborated with Microsoft product teams.
- Provider of information technology consulting and business services with $525M in annual revenues and 16K employees.
PROGRAM MANAGER
VOYA FINANCIAL
01.2016 - 01.2017
- Oversaw migration of EDO claims data to Amazon Web Services (AWS) for entire retirement business ($50M in annual revenues), delivering $5.5M in annual cost savings (35% reduction) and exceeding target by 57%.
- Supervised a team of 30 employees to ensure effective workflow and collaboration.
- Led cross-functional teams to drive project execution and alignment with strategic goals.
- Managed project timelines, ensuring adherence to deadlines and resource allocation.
- Facilitated stakeholder meetings to gather requirements and communicate project updates.
DELIVERY MANAGER
EXPRESS SCRIPTS
01.2013 - 01.2016
- Integrated customer claims data post-merger of Express Scripts and Medco to streamline operations.
- Developed roadmap for new products and services, resulting in $1B in incremental annual revenues.
- Implemented agile methodologies and automated key processes, dramatically reducing time to launch new products from 2 years to just 3 months.
- Reduced annual IT operating costs by $3M (versus target of $1.5M) with zero customer impact or attrition.
- Led 200+ employees.
SENIOR PROGRAM MANAGER
CAPITAL ONE
01.2011 - 01.2012
- Managed daily operations for team of 35 employees, coordinating tasks to ensure smooth workflow and effective service delivery.
- Reduced processing times while increasing system availability from 50% to 99.99%.
- Developed and implemented comprehensive system for managing customer data across credit card business, enhancing data accessibility and accuracy.
PROJECT MANAGER – LOOP CAPABILITIES
AMERICAN EXPRESS
01.2011 - 12.2011
- Managed IT infrastructure to enable strategic partnerships with Foursquare, Twitter, Facebook, and Microsoft.
- Increased annual customer enrollment attributed to social media partnerships 45%.
- Supervised team of 250+ employees across departments to ensure project alignment and operational effectiveness.
PROJECT MANAGER – GLOBAL CUSTODY
RBC DEXIA
01.2009 - 01.2011
- Led integration of 5 distinct trading applications into single platform, reducing maintenance costs 35% and supporting generation of $95M in incremental cross selling revenues as Investment Banking team gained increased confidence in Global Custody’s technical capabilities.
- Managed a team of 30 professionals to ensure project success and operational efficiency.
- Led project teams to ensure timely delivery of financial services.
- Coordinated resources and schedules for multiple banking initiatives.
- Facilitated communication between stakeholders and project teams.
PROJECT MANAGER
PRINCETON FINANCIAL SYSTEM
01.2008 - 01.2009
Education
Master of Business Administration - Finance & Accounting
Victoria University of Technology
01.2004
B.COM (HONS) -
Calcutta University
01.1994
Skills
- Program management
- AI/ML and GenAI
- AI agents and frameworks
- Data analytics and insights
- Cloud platforms
- Software engineering principles
- Agile methodologies
- Change management
- Business transformation
- Post-merger integration
- New product launch
- Operational excellence practices
- Process optimization
- Market research
- Customer satisfaction
- Retention strategies
- Vision and strategy
- Strategic planning
- Strategic systems thinking
- Leadership
- Team management
- Stakeholder engagement
- Business acumen
- Analytical thinking
- Critical thinking
- Process optimization
Certification
- Project Management Professional (PMP) | Project Management Institute (PMI)
- Six Sigma Certified Green Belt | Villanova University
- Certified Scrum Master (CSM) | Scrum Alliance
- Information Technology Infrastructure Library (ITIL) Certificate | IBM
- Innovation & Entrepreneurship Certification | Stanford University
Personal Information
Title: Senior Program/Portfolio/Delivery Management - Information Technology
Timeline
Senior PRINCIPAL PROGRAM MANAGER – Industry Solution DELIVERY
MICROSOFT CONSULTING SERVICES (MCS)
01.2017 - Current
PROGRAM MANAGER
VOYA FINANCIAL
01.2016 - 01.2017
DELIVERY MANAGER
EXPRESS SCRIPTS
01.2013 - 01.2016
SENIOR PROGRAM MANAGER
CAPITAL ONE
01.2011 - 01.2012
PROJECT MANAGER – LOOP CAPABILITIES
AMERICAN EXPRESS
01.2011 - 12.2011
PROJECT MANAGER – GLOBAL CUSTODY
RBC DEXIA
01.2009 - 01.2011
PROJECT MANAGER
PRINCETON FINANCIAL SYSTEM
01.2008 - 01.2009
Master of Business Administration - Finance & Accounting
Victoria University of Technology
B.COM (HONS) -
Calcutta University