Adela Pena
Accomplished Assistant Administrator with expertise in office coordination, documentation control, and compliance. Proven track record of enhancing operational efficiency and ensuring quality standards in resident care.
Work History
Assistant Administrator/Special Care Director
16 Years 6 Months- Coordinated daily administrative tasks to enhance operational efficiency within facility management.
- Assisted in staff scheduling and resource allocation to ensure optimal resident care.
- Developed and maintained accurate records for resident assessments and care plans.
- Trained new administrative staff on software systems and compliance protocols.
- Engaged with DHRS and DSS to resolve resident issues and enhance satisfaction.
- Monitored and coordinated medication management activities to enhance treatment effectiveness.
- Executed comprehensive evaluations of care plans and restraint packets on a quarterly basis to ensure compliance and quality standards.
- Monitored and assessed wounds regularly to ensure proper healing. and administered care.
- Monitored compliance with physician orders and engaged with in-house providers to address residents' care and mental health needs.
- Managed family interactions to effectively address and resolve concerns and complaints.
Hunter Hill Senior Living
3 Years 9 Months- Supported daily operations of a 60-bed adult care home. Assisted in scheduling, hiring, and termination processes across all departments.
- Studied and understood covid policies from state and CDC guidelines.
- Worked with DHSR and DSS regarding Rules and Regulations regarding resident care.
- Led quality assurance team to enhance care standards and facility operations.
Pharmacy Technician
1 Year 10 Months- Processed and filled prescriptions accurately to ensure patient safety and compliance with regulations.
- Managed inventory levels to maintain medication availability and reduce waste.
- Collaborated with pharmacists to resolve prescription discrepancies, enhancing accuracy in medication dispensing.
- Managed order entry into system and produced labels for efficient order fulfillment.
- Coordinated timely delivery of 14-day medication supplies to healthcare facilities, supporting patient care.
- Oversaw service operations for group homes and adult care facilities, ensuring needs of 15 to 130 residents were met.
Education
GED
Skills
Accomplishments
I started working in an adult care home facility as Dietary and Housekeeping Supervisor in 2010. I became a Medication Aide on March 19, 2013 and a Certified Nursing Assistant June 6, 2015. I became the Resident Care Director until taking over Quality Assurance Director for two facilities in 2019. I then went to obtain my Administrator In Training in April of 2021. I finished that course with my preceptor June 30, 2021. I then took my State test to become an Administrator and passed August 03, 2021. I then went to be the Administrator of one of the facilities I was doing QA for. I continued to do QA for the other facility during my time as Administrator. In 2023 our contract ended on that facility and I went back to Waterbrooke Assisted Living full time as Asst. Administrator/Special Care Director. I manage a 56 bed memory care unit. I have experience with handling difficult behaviors and have worked with my Executive Director and my Administrator for 17 plus years. I have also volunteered to the SOULS program of feeding the homeless once a month and have been apart of The Chamber of Commerce in Elizabeth City with our business for 15 plus years.
Certification
NC Medication Aide
NC Certified Nursing Assistant
Adult Care Home Administrator
Servsafe
CPR and AED Certification