Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adela Ramos

Buffalo

Summary

Dynamic professional with experience at People Inc, excelling in client care and behavior management. Proven ability to enhance community integration through recreational activities and effective communication. Bilingual in Spanish, skilled in patient registration and document management, ensuring seamless support and fostering positive relationships with clients and colleagues.

Overview

31
31
years of professional experience

Work History

Direct Support Professional

People Inc
Buffalo
01.2023 - Current
  • Accompanied individuals on outings, supporting independence and community integration.
  • Facilitated recreational activities that fostered social interaction and improved client engagement.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Documented client progress and maintained accurate records of services provided.

Translator and Interpreter Office Clerk

Kaleida Health
03.1995 - 08.2022
  • Translated documents and conversations from English to Spanish or vice versa, facilitating effective communication and comprehension.
  • Interacted with patients by phone, email, or in-person to deliver accurate information and enhance patient understanding.
  • Responded to patient inquiries, ensuring timely and clear communication of necessary information.
  • Provided clerical support to patients, registered, copying, faxing, and filing documents.
  • Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Education

Secretarial

Sawyer Business School
69 Linwood Avenue, Buffalo, NY 14209
06-1983

Skills

Client care and behavior management

  • Patient registration and referrals
  • Medical office support
  • Transportation assistance
  • Community integration and facilitation
  • Computer proficiency
  • Document management
  • Customer service and communication
  • Bilingual interpretation (Spanish)
  • Active listening and problem solving
  • Decision-making support

Languages

Spanish

Timeline

Direct Support Professional

People Inc
01.2023 - Current

Translator and Interpreter Office Clerk

Kaleida Health
03.1995 - 08.2022

Secretarial

Sawyer Business School
Adela Ramos