ADELA YBARRA CARRILLO GARCIA
Customer Service Representative
Sanger,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
07.2024 - Current
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
- Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions
- Collaborated with other departments to ensure customer satisfaction
Certified Nail Technician
Nails by Adela
06.2016 - Current
- Performed a variety of nail services, including manicures, pedicures, nail art and waxing
- Maintained a clean and sanitary work area, ensuring compliance with state and local health regulations
- Collaborated with other technicians to provide a high level of customer service
Customer Service Representative
Internal Revenue Service
08.2022 - 12.2022
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
- Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions
- Resolved customer complaints and inquiries in a timely and effective manner
Care Provider
In-Home Supportive Services
07.2021 - 07.2022
- Handled escalated customer inquiries and complaints
- Developed and maintained positive customer relationships
- Maintained customer service records and updated customer profiles
Delivery Driver
Central Valley Snacks
02.2020 - 02.2021
- Utilized GPS to accurately locate delivery addresses
- Developed and implemented a plan for efficient routes to minimize delivery time and fuel costs
- Maintained a professional attitude and demeanor when interacting with customers
Tax Associate
H&R Block
01.2012 - 06.2013
- Analyzed complex tax documents and prepared accurate tax returns for the company
- Created and maintained tax records
- Prepared and filed quarterly and annual tax returns for the company
Accounts Manager
American Warehouse
03.2001 - 02.2008
- Developed and maintained a system of internal controls to ensure compliance with financial regulations and policies
- Analyzed financial data to identify trends, risks, and opportunities for improvement
- Developed policies and procedures to improve operational efficiency and reduce costs
Education
G.E.D -
Marinello School of Beauty
G.E.D -
Fresno Adult School
Skills
- Computer Skills
- Leadership
- Communication Skills
- Ability to Work Under Pressure
- Accounts Receivable
- Financial Accounting
- Auditing Skills
- Corrective and Preventive Action
- Transportation Management
- Customer Service
- Freight Forwarding
- Loading/Unloading
Timeline
Customer Service Representative
Internal Revenue Service
07.2024 - Current
Customer Service Representative
Internal Revenue Service
08.2022 - 12.2022
Care Provider
In-Home Supportive Services
07.2021 - 07.2022
Delivery Driver
Central Valley Snacks
02.2020 - 02.2021
Certified Nail Technician
Nails by Adela
06.2016 - Current
Tax Associate
H&R Block
01.2012 - 06.2013
Accounts Manager
American Warehouse
03.2001 - 02.2008
G.E.D -
Fresno Adult School
G.E.D -
Marinello School of Beauty
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