ADELE Ford
Columbia,SC
Overview
13
13
years of professional experience
Work History
Customer Associate
Amazon Inc
Sparrows Point, MD
10.2019 - 10.2021
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Associate
Emory Hotel Conference Center
Atlanta, GA
05.2020 - 07.2020
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Greeted customers and identified their needs.
- Developed relationships with key clients through regular contact and follow-up communication.
- Resolved customer inquiries in a timely manner.
- Answered phone calls from customers promptly and courteously.
Human Resources Specialist
United States Army National Guard
Columbia, SC
04.2009 - 10.2015
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
Certificate - Microsoft Office Specialist
Coursea
Online04-2023
Certificate - BLS/CPR Adult, Child, Infant
American BLS
Online01-2023
Associate of Arts - Human Resources Management
Army Adjutant General School
South Carolina04-2008
Some College (No Degree) - Human Services
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- CRM Software
- Goal-Oriented
- Fluent in Multiple Languages
- Complaint Handling
- Active Learning
- Customer Service
- Order Fulfillment
- Adaptability
- Microsoft Office expertise
- Data Entry
- Document and Records Management
Timeline
Customer Service Associate
Emory Hotel Conference Center
05.2020 - 07.2020
Customer Associate
Amazon Inc
10.2019 - 10.2021
Human Resources Specialist
United States Army National Guard
04.2009 - 10.2015
Certificate - Microsoft Office Specialist
Coursea
Certificate - BLS/CPR Adult, Child, Infant
American BLS
Associate of Arts - Human Resources Management
Army Adjutant General School
Some College (No Degree) - Human Services
Borough of Manhattan Community College of The City University of New York