La’Shone Nichols
Grand Rapids,MI
Summary
Dynamic and goal-oriented professional with experience at Craft Outlet, excelling in customer relations and problem-solving. Proven ability to understand customer needs and enhance satisfaction through effective communication and teamwork. Proficient in CRM software, ensuring quality assurance and efficient service delivery. Fluent in multiple languages, fostering strong relationships with diverse clients.
Overview
26
26
years of professional experience
Work History
Customer Associate
Craft Outlet
Grand Rapids, MI
07.2023 - 10.2025
Assisted and provided customer service with information, ideas, and sales of arts and craft. To include, shipping and receiving, stocking, and inventory management.
Behavior Technician
Hope Network Behavioral Health
Nunica, MI
11.2021 - 07.2023
Provided support to clinical and managerial staff to promote mental, physical, and financial progress with clients. Ensured medication compliance. Assisted with transportation to appointments and supervised home/family visits. Conducted daily sessions that teach clients about proper hygiene and coping skills.
Administration Clerk
US Census Bureau
Houston, TX
05.2020 - 07.2021
Assisted in conducting interviews for potential candidates. Supported completion of human resource paperwork for new hires. Responded to all emails and calls from customers. Documented data submitted from field investigations.
Customer Service Representative
People Scout
Houston, TX
01.2018 - 11.2019
Conducted interviews with candidates for various positions with contractual clients. Provided support and resources to assist in human resource functions. Connected qualified candidates with potential employers.
Petroleum Supply Specialist
US Army
Hunter Army Airfield
06.1999 - 04.2002
Supplied petroleum to military vehicles. Refueled helicopters. Provide 24 hour on-call service to military personnel.
HONORABLE DISCHARGE
Education
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06.2000
Skills
- CRM software
- Social media
- Goal oriented
- Fluent in multiple languages
- Active learning
- Complaint handling
- Teamwork and collaboration
- Understanding customer needs
- Customer relations
- Microsoft exchange
- Number wpm typing speed
- Quality assurance controls
- Relationship building
- Calm and professional under pressure
- Problem-solving skills
- Time management
- Attention to detail
Timeline
Customer Associate
Craft Outlet
07.2023 - 10.2025
Behavior Technician
Hope Network Behavioral Health
11.2021 - 07.2023
Administration Clerk
US Census Bureau
05.2020 - 07.2021
Customer Service Representative
People Scout
01.2018 - 11.2019
Petroleum Supply Specialist
US Army
06.1999 - 04.2002
High School Diploma -
Benton Harbor High School