Jessica Pickel
Barnegat,NJ
Summary
Proven track record in enhancing customer satisfaction and sales at Wawa Food Markets, leveraging expertise in CRM software and exceptional customer service skills. Skilled in resolving complaints and advocating for product improvements, contributing to a significant increase in client retention and satisfaction. Demonstrates strong decision-making capabilities and teamwork, ensuring high-quality support and service delivery.
10+ years working in the Hair Industry , starting as a assistant and receptionist . This included the duties of greeting and checking in clients , Keeping updated information of each client, taking the proper steps to set them up for their appointment , consistent sanitary and disinfection of the salon , cleaning tasks , and any duties or chores given by the salon owner and staff.
As a hairstylist It was my job to always provide customer satisfaction and ensure they felt comfortable and understood , providing the best possible care and service in my abilities , and continuing my education and training to stay consistent on trends and techniques.
Overview
10
10
years of professional experience
Work History
Customer Associate
Wawa Food Markets
08.2023 - Current
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Processed purchases and handled payment transactions using POS system.
- Advocated for customers and reported on observed areas for product or service improvement.
Hair Stylist
Motley Hair Studio
10.2022 - 08.2023
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Organized sales area and work station to showcase products and boost sales.
- Counted and documented opening and closing cash amounts daily.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated customers on products to maximize benefits.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Education
Medical Assistant Certification - Medical Assisting
American Institute Toms River
Toms River, NJSkills
- Goal-oriented
- CRM Software
- Active Learning
- Direct Sales
- Scheduling
- Bookkeeping
- Customer/Client relations
- Scheduling and Coordination
- Typing speed Number WPM
- Decision-making capabilities
- Complaint resolution
- Customer Service
- Cleaning
- Cash Handling
- Account Management
- Safety understanding
- Positive Attitude
- Teamwork and Collaboration
- Following Instructions
- Medical Terminology
- Patient Scheduling
- HIPAA compliance
- Equipment Sterilization
- Reliable team player
- Compassionate caregiver
- Vital signs monitoring
- Respiratory therapy functions
- Adaptable
Timeline
Customer Associate
Wawa Food Markets
08.2023 - Current
Hair Stylist
Motley Hair Studio
10.2022 - 08.2023
Medical Assistant Certification - Medical Assisting
American Institute Toms River