ADELE POUNCEY
Lake Charles,LA
Summary
Enthusiastic and dedicated university employee with a Bachelor of Arts in English, seeking to transition into a teaching career. Strong background in customer service, communication, and problem-solving.
Overview
5
5
years of professional experience
Work History
Student Records Specialist
McNeese Registrar
04.2023 - Current
- Provided friendly and knowledgeable service, addressing academic inquiries
- Collected, evaluated, and securely stored student documents
- Processed important academic paperwork, including transcript requests and enrollment verifications.
Student Central Specialist
McNeese Enrollment Management
07.2022 - 04.2023
- Assisted incoming students and visitors with comprehensive information on enrollment processes
- Maintained confidentiality of student information and resolved issues through investigation and analysis
- Documented all communications for future reference.
Sales Associate
Target
09.2021 - 04.2022
- Assisted customers with product selection and inquiries, enhancing their shopping experience
- Maintained store standards and contributed to a positive shopping environment
- Identified and mitigated security risks to ensure a safe retail space.
Senior Team Leader
Old Navy
06.2019 - 09.2021
- Provided training and support to team members, fostering a collaborative work environment
- Interacted with customers to address inquiries and resolve complaints, ensuring satisfaction
- Built strong relationships with management to support store objectives.
Education
Bachelor of Arts - English
McNeese State University
Lake Charles, LA05.2022
Skills
- Excellent Verbal and Written Communication
- Strong Interpersonal Skills
- Problem Solving
- Organizational Skills
- Adaptability and Quick Learning
- Conflict Resolution
Timeline
Student Records Specialist
McNeese Registrar
04.2023 - Current
Student Central Specialist
McNeese Enrollment Management
07.2022 - 04.2023
Sales Associate
Target
09.2021 - 04.2022
Senior Team Leader
Old Navy
06.2019 - 09.2021
Bachelor of Arts - English
McNeese State University