Adele Santos
Spring Valley,CA
Summary
Account Analyst with a proven track record at Rady Children's Physician Management Services, excelling in account reconciliation and enhancing team productivity through clear communication. Reduced claim discrepancies and delivers exceptional customer service. Leveraged analytical thinking and attention to detail to drive results and improve operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Analyst - Follow Up
Rady Children's Physician Management Services
San Diego, CA
10.2022 - Current
- Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
- Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
- Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
- Reviewed accounts, resolved coding areas, and denial of medical claims.
- Reduced discrepancies in claim denials through thorough account reconciliation and data verification.
Fine Jewelry Consultant
Macys Department Store
National City, CA
05.2006 - 09.2022
- Assisted in the planning and execution of fine jewelry trunk shows,
- Streamlined communication channels between clients and store management by acting as a liaison for any questions or feedback related to their shopping experiences.
- Leveraged extensive product knowledge to confidently address customer inquiries or concerns related to specific pieces within our collection.
- Educated customers on proper care and maintenance of their fine jewelry purchases, prolonging the lifespan of each piece.
- Maintained a clean, organized workspace conducive to efficient daily operations.
- Assisted clients in selecting the perfect piece of fine jewelry for special occasions or personal milestones.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices for selling fine jewelry.
- Identified opportunities for upselling by proactively recommending additional pieces that complemented original selections.
- Conducted regular inventory audits, ensuring accurate stock levels and timely reordering of popular items.
- Partnered with fellow team members during peak times, ensuring seamless coverage of all areas within the fine jewelry department.
- Increased sales by providing exceptional customer service and product knowledge to fine jewelry clients.
- Processed transactions efficiently while maintaining accuracy and adhering to store policies regarding payment options, returns, and exchanges.
- Managed repair requests by liaising between customers and skilled jewelers, guaranteeing timely completion and satisfaction with final results.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
San Diego High School
San Diego, CANo Degree - Medical Billing And Coding Certificate Program
DeVry University
San Diego, CA10-2021
Skills
- Data interpretation
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Customer service
- Multitasking
- Clear communication
- Documentation and reports
- Microsoft office
- Critical thinking and analysis
- Account reconciliation processes
- Analytical thinking
Certification
- CCA - Certified Coding Associate February 2022
Timeline
Account Analyst - Follow Up
Rady Children's Physician Management Services
10.2022 - Current
Fine Jewelry Consultant
Macys Department Store
05.2006 - 09.2022
High School Diploma -
San Diego High School
No Degree - Medical Billing And Coding Certificate Program
DeVry University