ADELEEN KHEM
San Francisco,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact those around me.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead/Barista
Verve Coffee Roasters
Santa Cruz
01.2021 - 07.2023
- Shift-lead in a high-paced environment, delegating tasks and breaks to co-workers
- Bar-trained and cash-handling certified
- Worked in high-stress, small, and busy environment and succeeding in keeping tempo with the environment
- Knowledgeable in dialing in, sourcing/background of coffee, and pour-overs
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Researcher
Children’s Hospital
Oakland, CA
04.2019 - 11.2020
- Worked in the Hematology department, mentored by a renowned researcher, Dr. Elliott Vichinsky.
- Gathered and organized information for research purposes.
- Interpreted data analysis results to draw inferences and conclusions.
- Continued one of Dr. Vichinsky's project on data gathering on mother's carrying a gene for a blood disorder, Thalassemia.
- Developed research proposals, identified research objectives and created research plans.
Research Assistant
Kaiser Permanente
San Jose/Oakland
04.2022 - 09.2022
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Worked with nurses and nursing professors with assisting on daily tasks, including charting
- Completed project on equipment used to transfer patients within the hospital and their effectiveness
- Proactive and personal-initiative work with projects and daily tasks
- Collected research data through experimentation, surveys and leading focus groups.
Education
Master of Arts - Biology/Sociology
University of California, Santa Cruz
Santa Cruz06.2023
Skills
- Organization,
- Attention to detail
- Communication
- Leadership skills
- Staff Management
- Critical Thinking
Certification
BLS trained. AMS provider - 2023
Food Handlers Certification - eFoodHandlers Basic Safety Course - 2023
Ultimate Frisbee
Captain of the UCSC Women's Ultimate Frisbee Club for three years. Dedicated to the improvement of the program with goals to run the program and keep it successful, and create a community on campus. Lead team meetings, organized club sports meetings, and facilitated try-outs and practices throughout three years. Played at competitive tournaments and promoted a welcoming and competitive environment so that the retention rate is high, and more leaders can be fostered to take over the program.
Timeline
Research Assistant
Kaiser Permanente
04.2022 - 09.2022
Shift Lead/Barista
Verve Coffee Roasters
01.2021 - 07.2023
Researcher
Children’s Hospital
04.2019 - 11.2020
Master of Arts - Biology/Sociology
University of California, Santa Cruz