Leonel Benitez
Santa Rosa,CA
Summary
Detail-oriented retail associate with a proven ability to create welcoming environments and resolve customer issues effectively. Strong communication and problem-solving skills drive positive shopping experiences. Dynamic shift lead and barista with experience in enhancing customer satisfaction through attentive service and effective problem resolution. Demonstrates strong team collaboration and time management skills, ensuring smooth operations and high-quality service.
Overview
2
2
years of professional experience
Work History
Shift Lead/Barista
Bad Ass Coffee of Hawaii
Santa Rosa, CA
09.2023 - Current
- Opened and closed the store, ensuring a smooth transition between shifts and proper store readiness.
- Greeted and assisted guests by taking orders, answering questions, and offering drink and/or food recommendations to enhance guest experiences.
- Prepared and crafted a wide variety of coffee and specialty drinks with consistency and attention to quality.
- Maintained a clean and organized workspace throughout the shift, completing side tasks to support the team.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Retail Sales Associate
Nike
Petaluma, CA
09.2025 - Current
- Maintained a presentable store by restocking items, returning products to their proper place, and keeping the store tidy at all times.
- Operated the cash register, processing purchases accurately while engaging with customers about their accounts, and offering assistance in signing up for the rewards programs.
- Greeting customers upon entering the store, creating a welcoming environment, and informing customers about current promotions and new items.
- Providing attentive customer service by answering questions, assisting with product selection, and ensuring a positive shopping experience.
- Maintained a calm demeanor and professionally managed issues in complicated, high-stress situations
Education
High School Diploma -
Roseland University Prep
Santa Rosa, CAComputer Science
Santa Rosa Junior College
Santa Rosa, CASkills
- Product knowledge
- Visual merchandising
- Inventory management
- Sales transactions
- Customer relationship management
- Problem solving
- Team collaboration
- Time management
- Quality assurance
- Multi-tasking
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Retail Sales Associate
Nike
09.2025 - Current
Shift Lead/Barista
Bad Ass Coffee of Hawaii
09.2023 - Current
High School Diploma -
Roseland University Prep
Computer Science
Santa Rosa Junior College