Adelene Torres
Silverado Resort
Napa,CA
2
Languages
16
years of professional experience
Experienced hospitality professional with strong background in customer service, food and beverage operations, and team leadership. Skilled in providing exceptional guest service, supporting daily operations, training and assisting team members, and maintaining high standards in fast -paced environments. Dependable, organized and personable with a passion for creating welcoming and positive guest experiences.
Work History
Cafe Team Leader
3 Years 6 Months- Trained team members on POS transactions, cash handling, and guest service procedures.
- Monitored food safety and sanitation compliance across beverage and café service areas.
- Led café shift operations, ensuring smooth service and consistent guest experience.
- Resolved guest concerns promptly, maintaining professional service and hospitality standards.
- Assisted guests with locker room access, spa amenities and tours.
Barista Shift Lead
1 Year 5 Months- Supervised barista workflow, ensuring smooth guest service during peak resort traffic
- Trained new associates on espresso preparation, drink standards, and café procedures
- Enforced food safety and cleanliness standards across beverage stations and service areas
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Sales Associate
11 Years- Greeted customers, assessed needs, and recommended Levi's denim, apparel, and accessories to support sales goals.
- Maintained sales floor, fitting rooms, and stockroom organization to support visual merchandising standards.
- Processed transactions through POS systems, handled cash and card payments, and resolved checkout issues accurately.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma
Esthetitian - Estethics Program
Skills
Operations management
Sanitation standards
Guest hospitality
Customer service
Point of sale management
Team management
Staff leadership
Problem-solving abilities
Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cafe Team Leader
Silverado Resort
03.2023 - CurrentRead More
Barista Shift Lead
Silverado Resort
10.2021 - 03.2023Read More
Sales Associate
Levi's Outlet
10.2010 - 10.2021Read More
Milan Institute of Cosmetology
Esthetitian from Estethics Program
Read More
Napa High
High School Diploma
Read More