Reliable Line Staff Member with background in fast-paced, high-volume environments. Strengths include ability to maintain calm under pressure, effective communication skills, and strong commitment to team success. Previous experience has demonstrated ability to improve operational efficiencies and contribute positively to team dynamics.
Overview
4
4
years of professional experience
Work History
Cafe Team Leader
Schlitterbahn Waterpark New Braunfels
New Braunfels, TX
06.2021 - Current
Resolved customer complaints in a professional manner.
Inspected food preparation areas regularly for cleanliness and conformance with safety standards.
Carried out regular stock checks to monitor product availability and order levels.
Ensured compliance with health and safety regulations in the cafe environment.
Monitored customer feedback to ensure quality standards were being met.
Developed menu options that appealed to customers while keeping costs low.
Provided training to new cafe team members on food safety and customer service procedures.
Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
Trained new employees on restaurant policies, procedures, and customer service standards.
Handled customer complaints and feedback, implementing changes to improve service.
Monitored actions of staff and customers to uphold health and safety standards.
Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
Managed inventory and rotated food products in storage to avoid spoilage and waste.
Line Staff Member
Schlitterbahn Waterpark New Braunfels
New Braunfels, TX
06.2020 - 09.2020
Maintained a safe and clean work environment by adhering to all safety regulations, policies and procedures.
Supported other team members in completing tasks when needed.
Assisted customers with their orders and inquiries at the checkout counter.
Rotated stock on shelves according to "first in first out" policies established by the company.
Stocked shelves with merchandise according to company guidelines.
Maintained a clean and organized work area to ensure safety standards were met.