Adelfa Gonzalez
San Antonio,TX
Summary
Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
2
2
years of professional experience
Work History
General Manager/Assistant Manager
IHOP
San Antonio, TX
03.2024 - 09.2025
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented staff training programs to enhance service quality.
- Led strategic initiatives to improve customer satisfaction and retention rates.
- Managed inventory control systems, optimizing stock levels for operational efficiency.
- Mentored department managers, fostering professional growth and performance improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented new procedures, improving efficiency in food preparation and customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Jim's Restaurant
San Antonio, TX
09.2023 - 02.2024
- Supported inventory management, tracking stock levels and facilitating timely replenishment.
- Conducted employee training sessions, enhancing team knowledge of operational procedures.
- Analyzed performance data, identifying trends and recommending actionable solutions to enhance service delivery.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
GED -
Rio Grande City High School
Rio Grande City, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and development
- Inventory control
Timeline
General Manager/Assistant Manager
IHOP
03.2024 - 09.2025
Assistant Manager
Jim's Restaurant
09.2023 - 02.2024
GED -
Rio Grande City High School