adelina planaj
Macomb,MI
Summary
Detail-oriented retailer with strong skills in time management, and team collaboration. Committed to optimizing operations and enhancing customer service experiences.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Office Assistant
Perry Johnson
Troy, Michigan
11.2025 - Current
- Assisted in scheduling appointments and coordinating meetings for staff.
- Supported team members by providing administrative assistance.
- Managed daily office operations and maintained organized workspaces.
- Prepared and processed correspondence and documentation for internal use.
- Maintained filing systems and ensured accurate record-keeping practices.
- Coordinated office supplies procurement and inventory management processes.
Server
Nonnas Italian Kitchen
Shelby, Michigan
02.2025 - 10.2025
- Delivered exceptional service to over 100 daily customers, enhancing overall dining experience.
- Ensured friendly service for guests in fast-paced dining environment, contributing to customer satisfaction.
- Took orders accurately and communicated them to the kitchen staff.
- Guided customers in menu selections and accommodated special dietary requests for personalized dining experience.
- Maintained cleanliness of dining area and ensured tables were properly set.
Retail Sales Associate
Bershka
Heraklion , Greece
05.2022 - 08.2023
- Guided customers in selecting products and offered personalized styling advice to enhance the shopping experience.
- Assisted customers with finding the right product for their needs.
- Addressed customer inquiries and resolved complaints to maintain satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards according to brand guidelines.
- Stocked shelves and organized merchandise on the sales floor.
- Collaborated with team members to ensure efficient store operations.
- Participated in inventory management and stock replenishment activities.
- Maintained composure during stressful situations and utilized problem-solving and interpersonal skills to effectively resolve conflicts.
Education
Associate of Arts - Business Administration And Management
Oakland Community College
Bloomfield Hills, MI12-2026
Associate of Science - Nursing
Schoolcraft College
Livonia, MI04-2025
Skills
- Office administration
- Appointment scheduling
- Records management
- Office supply management
- Administrative planning
- Customer service
- Customer relationship management (CRM)
- Time management
- Team collaboration
- Problem solving
- Documentation accuracy
- Office communication
- Internal communication
- Positive attitude
- Supply chain coordination
Certification
- Michigan Realtor
- Certified Pilates Instructor
Affiliations
- Running
- Pilates
- Gym
- Swimming
Timeline
Office Assistant
Perry Johnson
11.2025 - Current
Server
Nonnas Italian Kitchen
02.2025 - 10.2025
Retail Sales Associate
Bershka
05.2022 - 08.2023
Associate of Arts - Business Administration And Management
Oakland Community College
Associate of Science - Nursing
Schoolcraft College