Compassionate Director of Nursing dedicated to maintaining highest standards of nursing practices and policies. Excellent leader, mentor and recruiter, supporting staff and local community. Demonstrates strong working knowledge of regulatory compliance along with proven results in managerial role.
Overview
31
31
years of professional experience
Work History
Director of Nursing Services
Bronx Park Rehabilitation and Nursing Center
The Bronx, NY
02.1993 - Current
Monitored development, implementation and updates of individualized care plans.
Evaluated staff performance and prepared accurate reports detailing findings.
Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Assessed competency of clinical staff to promote quality, continuity, and safety.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Provided leadership in developing strategic plans for the Nursing Department.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Developed policies and procedures to ensure safe and effective delivery of nursing services.
Monitored and evaluated quality of patient care provided by the nursing staff.
Implemented changes needed to correct deficiencies found during government inspections.
Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
Directed nursing staff in providing care and services to patients and families.
Conducted regular performance evaluations of nursing staff members.
Maintained communication and transparency with governing boards, department heads and medical staff.
Provided guidance to clinical staff regarding difficult cases or treatments.
Explained policies, procedures and services to patients.
Facilitated communication between nursing staff members and other departments within the organization.
Implemented and directed clinical services and operations to deliver competent, quality care.
Maintained a safe work environment through adherence to safety protocols and standards of practice.
Reviewed medical records to evaluate quality of care delivered by nurses.
Communicated with patients with compassion while keeping medical information private.
Analyzed data collected from patient surveys regarding satisfaction with care received.
Ensured compliance with governmental regulations related to nursing practice, staffing and education standards.
Trained new hires on proper documentation techniques.
Investigated incidents involving improper or inadequate patient treatment.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Maintained open communication with team members and administrations, resulting in successful project outcomes.
Account Manager, Outside Representative at Pro Stat Inc DBA: Emerald Professional ProductsAccount Manager, Outside Representative at Pro Stat Inc DBA: Emerald Professional Products