Adeline Hass
Greenville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Service Dog Trainer
K9 Soulutions
Greenville, TX
04.2023 - Current
- Enhanced service dog training outcomes by implementing positive reinforcement techniques and customized training plans.
- Conducted public outreach events to raise awareness about the capabilities of service dogs and how they can benefit people with various disabilities.
- Upheld industry standards and best practices in animal welfare by maintaining an up-to-date knowledge base on relevant legislation, ethical considerations, and technological advancements.
- Organized group classes for clients with disabilities to practice handling skills alongside their newly-trained service dogs before official certification was granted.
Customer Service Representative
Qurate Retail Group
San Antonio, TX
08.2022 - 03.2023
- Generated customer service reports to track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered prompt service to prioritize customer needs.
Sales Associate
Clay Cooley Auto Group
Rockwall, TX
02.2021 - 03.2022
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Completed registration paperwork and sales documentation.
- Negotiated purchase prices and explained sales, warranty, and optional products.
BDC Representative
Clay Cooley Auto Group
Rockwall, TX
02.2018 - 02.2021
- Developed, maintained and utilized diverse client base.
- Met existing customers to review current services and expand sales opportunities.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Terrell High School
Terrell, TX05.2011
Skills
- Productivity Management
- Sales Strategies
- Customer Needs Assessments
- Customer Relations Management
Affiliations
CASA Volunteer
Timeline
Service Dog Trainer
K9 Soulutions
04.2023 - Current
Customer Service Representative
Qurate Retail Group
08.2022 - 03.2023
Sales Associate
Clay Cooley Auto Group
02.2021 - 03.2022
BDC Representative
Clay Cooley Auto Group
02.2018 - 02.2021
High School Diploma -
Terrell High School