ADELINE STRAATMEYER
San Antonio,TX
Summary
Customer-centric sales professional with 3 years of experience in the lab supply industry. Proven track record of building and nurturing strong client relationships while consistently exceeding sales targets. Seeking a challenging role to utilize exceptional relationship-building skills and passion for customer care to drive revenue growth and deliver exceptional client satisfaction.
Overview
4
4
years of professional experience
Work History
Central Texas Sales Representative
Midland Scientific Inc
Rapid City, SD
04.2022 - 05.2023
- Grew territory’s year over year sales and surpassed set sales goal month over month by implementing strategic initiatives to identify opportunities for increased margins and maximize profitability.
- Proactively engaged with both new and existing customers, providing hands-on assistance in sourcing new products, troubleshooting order issues, and efficiently directing concerns to appropriate internal channels for resolution.
- Generated leads and guided new customers through the on-boarding process based on the needs of the customer.
- Successfully negotiated contracts, account pricing, and delivery schedules with customers, ensuring mutually beneficial agreements.
- Maintained up-to-date understanding of the company's extensive product catalog, industry trends, and competitors, enabling effective upselling to customers based on their specific needs and recommending beneficial products.
- Actively participated in trade shows, showcasing and presenting laboratory supply equipment and consumables.
- Implemented vendor managed inventory systems for multiple customers.
- Maintained regular and effective communication with customers through text, calls, emails, and in-person meetings.
- Demonstrated strong organizational skills by consistently maintaining and sharing a detailed weekly meeting schedule with manager for effective coordination and planning.
- Consulted with customers to improve operational efficiency in their lab.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Sales Support Specialist
Midland Scientific, Inc.
Omaha, NE
01.2021 - 04.2022
- Implemented diverse lead generation strategies, including software utilization, word of mouth referrals, leveraging warm customer leads to consistently generate new prospects for the sales team
- Supported sales team by assisting with advanced quotes, order processing, product substitutions, and recommending cost-effective or in-stock alternatives tailored to meet customer's specific application and requirements
- Collaborated with customers and technical specialists to prepare accurate equipment quotes for the sales team
- Managed customer accounts during sales representative’s travel days, which included updating price pages, adding customer notes, and completing account changes as required.
- Received and organized vendors samples for use by sales team.
- Trained and mentored Sales Rep in Training new hires.
Customer Service Representative
Midland Scientific, Inc.
Omaha, NE
05.2020 - 01.2021
- Efficiently and accurately processed customer orders and quotes
- Maintained high customer satisfaction by promptly responding to calls and emails, ensuring timely resolution of inquiries and concerns.
- Proactively addressed and resolved customer issues and concerns, collaborating with cross-functional teams including sales, warehouse, returns, and quality departments when required.
- Managed backorders by following up with suppliers and market trends, finding suitable alternatives, and diligently followed up with customers post-sale.
- Retrieved product technical data from manufacturers for customers.
- Meticulously maintained comprehensive records of customer information, technical details, and inquiries obtained from calls, providing valuable reference for the sales team.
Engineering Intern
Molded Fiber Glass Co
Aberdeen, SD
05.2019 - 08.2019
- Proficiently troubleshooted and optimized resin degassing system and equipment, ensuring optimal performance and efficiency
- Played a key role in optimizing the infusion process for windmill blades, specifically focusing on improving resin flow dynamics
- Analyzed resin flow patterns through the fiberglass and strategically adjusted the placement of the top mesh layer to enhance resin distribution and infusion efficiency
- Performed regular weekly quality audits to ensure compliance with ISO standards and Layered Process Audits (LPA).
Student Peer Mentor and Volunteer
WISE, Women In Science And Engineering
Rapid City, SD
01.2019 - 05.2019
- Supported younger peers through one-on-one and group sessions, determining academic goals and working through challenging coursework.
- Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
- Led and mentored young women, inspiring and educating middle school girls on STEM careers for women.
- Volunteered at various events to support and promote STEM education and opportunities for young women.
- Organized and facilitated workshops, presentations, and interactive activities to engage and empower young women in pursuing STEM fields.
- Provided guidance and support to encourage young women's interest in STEM subjects and foster their confidence in pursuing STEM-related career paths.
Undergraduate Researcher
South Dakota School of Mines and Technology
Rapid City, SD
08.2019 - 12.2019
- Conducted comprehensive research on ground and wastewater treatment methods for per- and polyfluorinated substances (PFAS).
- Performed qualitative lab tests to research and select appropriate flocculants and coagulants for enhanced separation in water treatment processes.
- Recorded and analyzed data to produce reports of results.
Education
Bachelor of Science - Chemical Engineering
South Dakota School of Mines And Technology
Rapid City, SD12.2019
Skills
- Relationship Building
- Solution Planning
- Product Knowledge
- Unsupervised Learning
- Product Management and Pricing
- Qualified Lead Generation
- Microsoft Excel
- Microsoft Outlook
Timeline
Central Texas Sales Representative
Midland Scientific Inc
04.2022 - 05.2023
Sales Support Specialist
Midland Scientific, Inc.
01.2021 - 04.2022
Customer Service Representative
Midland Scientific, Inc.
05.2020 - 01.2021
Undergraduate Researcher
South Dakota School of Mines and Technology
08.2019 - 12.2019
Engineering Intern
Molded Fiber Glass Co
05.2019 - 08.2019
Student Peer Mentor and Volunteer
WISE, Women In Science And Engineering
01.2019 - 05.2019
Bachelor of Science - Chemical Engineering
South Dakota School of Mines And Technology