ADELINE STRAATMEYER
San Antonio,TX
Summary
Customer-centric sales professional with 3 years of experience in the lab supply industry. Proven track record of building and nurturing strong client relationships while consistently exceeding sales targets. Seeking a challenging role to utilize exceptional relationship-building skills and passion for customer care to drive revenue growth and deliver exceptional client satisfaction.
Overview
4
4
years of professional experience
Work History
Central Texas Sales Representative
Midland Scientific Inc
04.2022 - 05.2023
- Grew territory’s year over year sales and surpassed set sales goal month over month by implementing strategic initiatives to identify opportunities for increased margins and maximize profitability.
- Proactively engaged with both new and existing customers, providing hands-on assistance in sourcing new products, troubleshooting order issues, and efficiently directing concerns to appropriate internal channels for resolution.
- Generated leads and guided new customers through the on-boarding process based on the needs of the customer.
- Successfully negotiated contracts, account pricing, and delivery schedules with customers, ensuring mutually beneficial agreements.
- Maintained up-to-date understanding of the company's extensive product catalog, industry trends, and competitors, enabling effective upselling to customers based on their specific needs and recommending beneficial products.
- Actively participated in trade shows, showcasing and presenting laboratory supply equipment and consumables.
- Implemented vendor managed inventory systems for multiple customers.
- Maintained regular and effective communication with customers through text, calls, emails, and in-person meetings.
- Demonstrated strong organizational skills by consistently maintaining and sharing a detailed weekly meeting schedule with manager for effective coordination and planning.
- Consulted with customers to improve operational efficiency in their lab.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Sales Support Specialist
Midland Scientific, Inc.
01.2021 - 04.2022
- Implemented diverse lead generation strategies, including software utilization, word of mouth referrals, leveraging warm customer leads to consistently generate new prospects for the sales team
- Supported sales team by assisting with advanced quotes, order processing, product substitutions, and recommending cost-effective or in-stock alternatives tailored to meet customer's specific application and requirements
- Collaborated with customers and technical specialists to prepare accurate equipment quotes for the sales team
- Managed customer accounts during sales representative’s travel days, which included updating price pages, adding customer notes, and completing account changes as required.
- Received and organized vendors samples for use by sales team.
- Trained and mentored Sales Rep in Training new hires.
Customer Service Representative
Midland Scientific, Inc.
05.2020 - 01.2021
- Efficiently and accurately processed customer orders and quotes
- Maintained high customer satisfaction by promptly responding to calls and emails, ensuring timely resolution of inquiries and concerns.
- Proactively addressed and resolved customer issues and concerns, collaborating with cross-functional teams including sales, warehouse, returns, and quality departments when required.
- Managed backorders by following up with suppliers and market trends, finding suitable alternatives, and diligently followed up with customers post-sale.
- Retrieved product technical data from manufacturers for customers.
- Meticulously maintained comprehensive records of customer information, technical details, and inquiries obtained from calls, providing valuable reference for the sales team.
Engineering Intern
Molded Fiber Glass Co
05.2019 - 08.2019
- Proficiently troubleshooted and optimized resin degassing system and equipment, ensuring optimal performance and efficiency
- Played a key role in optimizing the infusion process for windmill blades, specifically focusing on improving resin flow dynamics
- Analyzed resin flow patterns through the fiberglass and strategically adjusted the placement of the top mesh layer to enhance resin distribution and infusion efficiency
- Performed regular weekly quality audits to ensure compliance with ISO standards and Layered Process Audits (LPA).
Student Peer Mentor and Volunteer
WISE, Women In Science And Engineering
01.2019 - 05.2019
- Supported younger peers through one-on-one and group sessions, determining academic goals and working through challenging coursework.
- Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
- Led and mentored young women, inspiring and educating middle school girls on STEM careers for women.
- Volunteered at various events to support and promote STEM education and opportunities for young women.
- Organized and facilitated workshops, presentations, and interactive activities to engage and empower young women in pursuing STEM fields.
- Provided guidance and support to encourage young women's interest in STEM subjects and foster their confidence in pursuing STEM-related career paths.
Undergraduate Researcher
South Dakota School of Mines and Technology
08.2019 - 12.2019
- Conducted comprehensive research on ground and wastewater treatment methods for per- and polyfluorinated substances (PFAS).
- Performed qualitative lab tests to research and select appropriate flocculants and coagulants for enhanced separation in water treatment processes.
- Recorded and analyzed data to produce reports of results.
Education
Bachelor of Science - Chemical Engineering
South Dakota School of Mines And Technology
Rapid City, SD12.2019
Skills
- Relationship Building
- Solution Planning
- Product Knowledge
- Unsupervised Learning
- Product Management and Pricing
- Qualified Lead Generation
- Microsoft Excel
- Microsoft Outlook
Timeline
Central Texas Sales Representative
Midland Scientific Inc
04.2022 - 05.2023
Sales Support Specialist
Midland Scientific, Inc.
01.2021 - 04.2022
Customer Service Representative
Midland Scientific, Inc.
05.2020 - 01.2021
Undergraduate Researcher
South Dakota School of Mines and Technology
08.2019 - 12.2019
Engineering Intern
Molded Fiber Glass Co
05.2019 - 08.2019
Student Peer Mentor and Volunteer
WISE, Women In Science And Engineering
01.2019 - 05.2019
Bachelor of Science - Chemical Engineering
South Dakota School of Mines And Technology
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