Adeline Umphress
Newport Beach,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Newport Subacute Healthcare
06.2023 - Current
- Utilized communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- 100+ hours of care for patients with diagnoses such as respiratory failure, cancer, diabetes, paralysis, and more
Supervisor/Shift Lead
Oishi Shabu Shabu
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities
- Conducted performance reviews and provided staff with feedback and guidance
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Displayed enthusiasm and promoted excellent service to customers
Food Runner
Sushi Roku
09.2021 - 03.2022
- Maintained speed of service for food orders while minimizing errors and complaints
- Delivered correct food items to tables according to order documentation
- Greeted customers and provided outstanding customer service
Supervisor
Tisane Tea Shop
09.2020 - 04.2021
- Achieved results by working with staff to meet established targets
- Developed and implemented customer service policies to enhance satisfaction
Barista
MandRo Tea House
10.2017 - 09.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment and promote quality customer service
- Memorized recipes for specialty coffee beverages and seasonal offerings
Education
Bachelor of Arts - Psychological Science
University of California, Irvine
Irvine06.2023
Skills
- Empathy and Compassionate Care
- Team Leadership and Motivation
- Customer Service and Satisfaction
Volunteer Experience
Internship at Healthy Aging Center Acacia
[100+ Hours]
-Dedicated the summer of 2022 to assisting with the daytime program for providing medical and social care for elderly adults with Alzheimer's disease
-Shadowed a variety of health care professionals including nurses, physical therapists, occupational therapists, and psychologists
-Assisting and pioneered activities to engage and stimulate the minds of program attendees
Accomplishments
Diversity, Equity, and Inclusion Officer for Alpha Phi International
July 2021-February 2022
-Established the DEI program into the chapter by developing a comprehensive DEI strategy, including policy changes and training programs
-Designed and facilitated 10+ educational workshops on topics like microaggressions, unconscious bias, and LGBTQ+ to promote an inclusive culture and increased awareness
-Conducted an analysis of chapter and University policies and procedures to identify and address areas of bias and discrimination, resulting in the development of new guidelines and protocols
Certification
- CNA License - Certified Nurse Assistant
- Acute Care Certification
- Medical Spanish Certification
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
Newport Subacute Healthcare
06.2023 - Current
Supervisor/Shift Lead
Oishi Shabu Shabu
03.2022 - Current
Food Runner
Sushi Roku
09.2021 - 03.2022
Supervisor
Tisane Tea Shop
09.2020 - 04.2021
Barista
MandRo Tea House
10.2017 - 09.2019
Bachelor of Arts - Psychological Science
University of California, Irvine