Adelita De La Garza
Penitas,Texas
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
5
5
years of professional experience
Work History
Home Health Care Provider
Happy Family Primary Home Care
09.2023 - Current
- Prepared and served meals according to dietary restrictions and nutritional needs.
- Performed physical therapy exercises with patients to improve mobility and strength.
- Conducted safety assessments and implemented measures to prevent falls and injuries.
- Monitored patient vitals and documented data utilizing home health care tracking systems.
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Call Center Representative
Senture
08.2023 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Home Care Provider
Texas Visiting Nurse Service LTD.
09.2022 - 09.2023
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Administered medications in accordance with physician instructions.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Monitored vital signs such as blood pressure and temperature.
- Managed client's schedule of doctor's appointments, therapies.
- Provided companionship through conversation and recreational activities.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
Head Cake Decorator
Adrianna's Treats and Cakes
09.2019 - 09.2022
- Developed creative designs for cakes based on customer specifications.
- Organized and managed the daily operations of a cake decorating team.
- Maintained inventory of cake decorations, icing, and other supplies.
- Ensured all cakes met quality standards prior to delivery or pickup.
- Created custom fondant figures, flowers, and other decorations for special orders.
- Kept up-to-date with industry trends and innovations in cake design.
- Documented any issues with customer orders in order to ensure satisfaction.
- Assisted customers in selecting appropriate decorations for their cakes.
- Troubleshot any problems that arose during the creation process of a cake.
- Ordered additional supplies as needed to meet demand for decorated cakes.
- Communicated effectively with customers to address concerns or complaints.
- Participated in events such as weddings, birthdays, anniversaries.
Education
Medical Assistant - Medical Assisting
Career Centers of Texas
03.2006
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Customer communications
- Answering questions
Education and Training
other
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Home Health Care Provider
Happy Family Primary Home Care
09.2023 - Current
Call Center Representative
Senture
08.2023 - 11.2023
Home Care Provider
Texas Visiting Nurse Service LTD.
09.2022 - 09.2023
Head Cake Decorator
Adrianna's Treats and Cakes
09.2019 - 09.2022
Medical Assistant - Medical Assisting
Career Centers of Texas
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