Adell Morales
Denver,CO
Summary
Customer Service Representative with over 4 years' experience in telephone customer service, including sales, tech support and customer care. Recognized by management for being respectful, highly efficient, and a customer focused team player. Experienced in handling huge work volume, working accurately and independently with little or no supervision. Familiar with major customer service software, conflict resolution, and posses a positive attitude. Aiming to use my proven skills to effectively fill this role in your company. Able to pass a background check and drug screen; Colorado Driver's License
Overview
4
4
years of professional experience
Work History
Leasing Office Agent
CSI Leasing
Denver, CO
02.2023 - Current
- Completed appropriate paperwork and imputed information on the Yardi system accurately on a timely basis
- Maintained current resident files and record daily inspections of the community
- Collected rental deposits, monthly rental payments, and make bank deposits of said monies
- Responsible in playing an active role in the renewal process and proper maintenance of all resident and property files
- Demonstrated great knowledge of the product by being able to answer any question either a prospect or resident had regarding property or any aspect of the lease
- Conducted tours of the property while ensuring that all potential tenants had a through knowledge of property along with benefits and rental availability.
Call Center Agent
Bright Horizons Family Solutions
Broomfield, CO
01.2022 - 02.2023
- Answered telephones, handle 100+ calls daily, with duties including signing up new customers, retrieving data, presenting relevant product information and cancelling services
- Communicated with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints
- Completed work schedules, managed calendars, and arranged appointments in accordance with department policy.
Customer Service Representative
Ceva
Aurora, CO
01.2021 - 01.2022
- Answered telephones, handle 100+ calls daily, with duties including signing up new customers, retrieving data, presenting relevant product information and cancelling services
- Communicated with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints
- Completed work schedules, managed calendars, and arranged appointments in accordance with department policy.
Package Handler
Amazon
Thornton, CO
05.2020 - 12.2020
- Organized packages according to type, size, destination, and other specifications.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Palletized boxes to increase movement and shipment efficiency.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Education
Associates in Business Management -
Front Range Community College
Westminster, CO01.2022
High School Diploma -
Northglenn High School
05-2021
Skills
- Verbal & Written Communication
- Detail-Oriented
- Knowledge of Medical Public Assistance Programs
- Knowledge in CBMS
- Problem-Solving
- Data Analysis
- Ability to Maintain Positive Working Relashionships
- Professional
- Excellent in Microsoft-Word
- Front Desk-Receptionist
- Sales
- Inventory Control
- Multi-Line Phone Systems
- Keyboard at 60WPM
- Leadership
- Time-Management skills
- Adaptability
- Public Speaking
- Presentations
Languages
English
Professional
Timeline
Leasing Office Agent
CSI Leasing
02.2023 - Current
Call Center Agent
Bright Horizons Family Solutions
01.2022 - 02.2023
Customer Service Representative
Ceva
01.2021 - 01.2022
Package Handler
Amazon
05.2020 - 12.2020
Associates in Business Management -
Front Range Community College
High School Diploma -
Northglenn High School
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