Adelma Ramos
Philadelphia,PA
Summary
At ACE Cash Express Inc., I excelled as a Teller/Manager, enhancing customer relations through personalized service and rigorous transaction accuracy. My bilingual abilities and expertise in cash handling significantly contributed to process improvements and risk management, showcasing my commitment to excellence and strong customer service skills.
Overview
11
11
years of professional experience
Work History
Teller/manager
ACE Cash Express Inc.
03.2014 - 11.2024
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Maintained a high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
- Enhanced the overall customer experience with personalized service tailored to individual needs and preferences.
- Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
Education
High School Degree - Business
Kensington High School
Philadelphia, PA06.2009
Skills
Customer service
Cash handling
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Teller/manager
ACE Cash Express Inc.
03.2014 - 11.2024
High School Degree - Business
Kensington High School