Adelso Mendez
Methuen,MA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inside Sales Coordinator
CCS America
Woburn, MA
08.2024 - Current
- Developed and implemented effective sales strategies to expand the customer base and enhance client satisfaction.
- Analyzed sales metrics and delivered actionable insights to improve processes and achieve goals.
- Collaborated with cross-functional teams to align strategies and ensure a seamless customer journey.
- Facilitated smooth sales operations by handling client communications, managing orders, and maintaining accurate records.
Product Support Representative
UKG (Ultimate Koronos Group)
Lowell, MA
02.2023 - 06.2024
- Provided technical support to customers via phone and email.
- Assisted with troubleshooting customer inquiries and resolved product related issues.
- Composed detailed reports on all customer interactions, including resolutions provided.
- Generated and maintained knowledge base documentation for newly developed products.
- Performed quality assurance checks on newly launched products.
- Identified trends in customer feedback which were used by the development team to enhance existing products and services or develop new ones.
Personal Lines Account Manager
Bearingstar Insurance (Arbella)
Methuen Town, MA
10.2020 - 12.2022
- Developed relationships with clients and other insurance professionals to ensure client satisfaction.
- Reviewed policies for accuracy and ensured that coverage met the individual needs of each client.
- Assisted in the development of new business opportunities by preparing proposals, presentations, and quotes.
- Processed changes to existing policies, such as cancellations, endorsements, reinstatements and renewals.
- Maintained accurate records of all policy information in company database.
- Conducted periodic reviews of existing policies to determine if coverage should be modified or renewed.
Collection Specialist
Zwicker & Associates
Andover
09.2019 - 10.2020
- Established contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify appropriate repayment programs/options available to them
- Recorded accurate and detailed notes; updated account status and card member's information into computer system
- Used skip tracing and other techniques to locate debtors
- Worked in call center environment handling manual and automatically dialed outbound calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Collections Specialist
FHCann & Associates Inc
North Andover
02.2019 - 07.2019
- Resolved challenging situations calmly and professionally
- Worked in a high volume and fast-paced office environment
- Received payment and ensured proper posting to appropriate customers' accounts
- Completed skip traces on customers failing respond to collection efforts
- Conveyed current account information and obtained payments by using pre-scripted statements
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Member Service Representative
Beacon Health Options
Woburn
08.2017 - 12.2018
- Answered high volume of critical phone calls from members and/or medical providers - providing timely, accurate, and courteous responses
- Resolved difficult and aging inquiries by working with other internal departments and escalating to management when necessary
- Managed inventory in a timely and accurate manner to achieve/maintain customer satisfaction and adhere to CSR production, quality, and performance expectations
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant
Demandware Company (Internship)
Burlington
09.2016 - 06.2017
- Special projects Set up conference rooms, technology and materials to facilitate meetings
- Documented and distributed meeting notes to identify, analyze and improve workflow
- Communicated with management to explain issues and formulate solutions
- Sorted, opened and routed mail and deliveries to meet business requirements
- Identified communication channels to set a roadmap to distribute information
- Answered phones to process requests, transfer calls or relay messages to appropriate party.
Personal Lines Intern
Fred C. Church Inc (Internship)
Lowell
01.2015 - 05.2016
- Resolved problems, improved operations and provided exceptional service
- Used Microsoft Word and other software tools to create documents and other communications
- Used critical thinking to break down problems, evaluate solutions, and make decision
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
- Improved operations through consistent hard work and dedication
- Collaborated with team members to achieve target results.
Human Resource Intern
Raytheon Company (Internship)
Tewksbury
01.2014 - 05.2015
- Filed, scanned, and photocopied employee documents
- Scheduled interviews with job candidates
- Made outbound phone calls on behalf of the department
- Created new hire orientation packages
- Reviewed employee time sheets for accuracy and maintained accurate records in com
- Developed strong written and verbal communication skills
- Worked with team to coordinate company events.
Education
Bachelor of Arts - Marketing Management and Research
Regis College
Weston, MA05.2023
Associate of Business Administration - Business Administration And Management
Northern Essex Community College
Lawrence, MA05.2019
High School Diploma -
Notre Dame Cristo Rey High School
Lawrence, MA06.2017
Skills
- Microsoft Office
- Google Suite
- Troubleshooting
- CRM Systems
- Remote Support Tools
- Database Management
- Presentation/Reports
- Administrative Support
Certification
CompTIA A+ Certified, 09/01/23
Languages
English
Native language
Spanish
Proficient (C2)
C2
Interests
Sports
High End Fashion
Cinematography
Fitness
Foodie
Timeline
Inside Sales Coordinator
CCS America
08.2024 - Current
Product Support Representative
UKG (Ultimate Koronos Group)
02.2023 - 06.2024
Personal Lines Account Manager
Bearingstar Insurance (Arbella)
10.2020 - 12.2022
Collection Specialist
Zwicker & Associates
09.2019 - 10.2020
Collections Specialist
FHCann & Associates Inc
02.2019 - 07.2019
Member Service Representative
Beacon Health Options
08.2017 - 12.2018
Assistant
Demandware Company (Internship)
09.2016 - 06.2017
Personal Lines Intern
Fred C. Church Inc (Internship)
01.2015 - 05.2016
Human Resource Intern
Raytheon Company (Internship)
01.2014 - 05.2015
Bachelor of Arts - Marketing Management and Research
Regis College
Associate of Business Administration - Business Administration And Management
Northern Essex Community College
High School Diploma -
Notre Dame Cristo Rey High School
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