LAURA GALINDO
Miami,Florida
Summary
Results-driven sales and operations professional with extensive experience supporting travel industry partners, managing hotel sales operations, and coordinating events. Skilled in fostering strong client relationships, optimizing workflow processes, and collaborating across teams to achieve organizational goals. Adept at balancing multiple priorities, ensuring high-quality service and delivering consistent performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Inside Sales Coordinator
AIC Hotel Group
01.2024 - Current
- Managed hotel reservations, invoicing, agent incentive programs, and Salesforce/Opera profiles while delivering high-quality customer service, resolving payment and commission issues, and supporting strong client relationships.
- Conducted competition analysis for a sales comp set, supported quarterly BDM activity and agency production reporting, and trained new BDMs on processes and materials to ensure strong performance.
- Assisted in planning and executing on-site and in-office events, FAMs, and sales/marketing meetings to strengthen partner engagement and enhance property visibility.
- Handled account management technical support requests and escalations, including account reinstatements, access provisioning, password resets, and data maintenance to ensure system accuracy.
Editor/Associate Research Analyst
Digitive/Global Logic
01.2023 - 01.2024
- Maintain data quality and accuracy across content databases supporting LLM and AI product development.
- Review and refine editorial database entries for clarity, precision, and proper formatting.
- Provide mentorship and feedback to curators, ensuring adherence to evolving quality standards.
- Communicate guideline updates promptly to maintain consistency and efficiency across teams.
Account Manager Tour & Travel
The Palace Company
01.2022 - 01.2023
- Acted as a primary point of contact for clients and travel partners, delivering timely and professional support.
- Negotiated contracts with tour operators and suppliers, optimizing rates and profitability.
- Conducted market research and competitor analysis to refine offerings and increase client engagement.
- Designed customized travel itineraries and managed reservations using Opera and Clever CRM systems.
Groups Support Analyst
The Palace Company
01.2021 - 01.2022
- Managed group block setup and modifications within DELPHI and PMS systems to ensure alignment on rates, policies, and inventory.
- Audited and maintained group contract data; generated reports for pre-/post-stay analysis.
- Quoted rates and coordinated group bookings for Latin America and Europe.
- Partnered with event planners and tour operators to ensure seamless group travel operations and issue resolution.
Inside Sales Manager
The Palace Company
01.2019 - 01.2021
- Supported travel agents and Business Development Managers with hotel reservation coordination, event planning, and client relationship management.
- Oversaw travel agent production and reservation clearance, ensuring accuracy and timely execution.
- Strengthening client and internal relationships across departments to foster collaboration and business efficiency.
- Assisted in organizing corporate and promotional events, managed communication, logistics, and execution.
- Performed data entry, reporting, and workflow documentation to improve process accuracy and turnaround time.
- Scheduling travel arrangements and being responsible for Vice President's monthly expense report.
Front Desk/Assistant Surgical Coordinator
Zarco Vision Center
01.2017 - 01.2019
- Coordinated surgical schedules and communicated procedural details between doctors, hospitals, and patients.
- Supported insurance verification and administrative documentation processes.
- Served as a liaison among patients, physicians, and hospitals to ensure smooth care coordination.
- Daily data entry, faxing, photocopying, and recalls.
Education
Associate of Arts - Psychology
Miami Dade College
01-2018
Skills
- Project Management
- Independent & Remote Work
- High-Pressure Performance
- Interpersonal & Cross-Cultural Communication
- Data Entry & Analysis
- Team Leadership & Collaboration
- Event Coordination & Planning
- Client & Vendor Relationship Management
- Writing, Editing & Documentation
- Bilingual (Fluent in English & Spanish)
- Microsoft Office
- DELPHI & OPERA (Hotel Management Systems)
- Google Workspace
- Microsoft Excel/Google Sheets
- Clever CRM/Contract
- Artificial Intelligence: Gemini/Google AI Studio
- Salesforce (CRM Management)
Timeline
Inside Sales Coordinator
AIC Hotel Group
01.2024 - Current
Editor/Associate Research Analyst
Digitive/Global Logic
01.2023 - 01.2024
Account Manager Tour & Travel
The Palace Company
01.2022 - 01.2023
Groups Support Analyst
The Palace Company
01.2021 - 01.2022
Inside Sales Manager
The Palace Company
01.2019 - 01.2021
Front Desk/Assistant Surgical Coordinator
Zarco Vision Center
01.2017 - 01.2019
Associate of Arts - Psychology
Miami Dade College