Adely Galarza
Sebring,fl
Summary
Backroom Coordinator at Marshalls Department Store with expertise in merchandise processing and team leadership. Proven ability to enhance operational efficiency through effective training and task delegation. Recognized for exceptional customer service and adept at stock control, ensuring timely delivery and satisfaction. Committed to maintaining high safety standards in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Backroom Coordinator
Marshalls Department Store
10.2024 - Current
- Supervised processing of orders, order tracking and delivery of goods
- Managed back-office sales team through coaching and sales technique training.
- Performed database management and analysis of business functions and processes.
- Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized seasonal merchandise transitions, effectively managing the flow of new products into the store''s inventory while phasing out older items.
Subcontractor
Fancy Plant Farms
02.2020 - 05.2025
- Maintaining safe working conditions throughout the duration of the project.
- Delivered fast,friendly and knowledgeable service for routine questions.
- Organized and prioritized task and activates and worked within strict timeframes and deadlines.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Effectively counted, sorted, packed,and shipped customers orders.
- Assessed team members skill and delegated tasks based upon knowledge and expertise.
Customer Service Associate
Lowes Home Improvment
11.2007 - 08.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Frostproof High School
Frostproof, FL05-2007
Skills
- Shipping and receiving
- Sales floor support
- Customer service
- Merchandise processing
- Heavy lifting
- Stock control
- Delivery processing
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Backroom Coordinator
Marshalls Department Store
10.2024 - Current
Subcontractor
Fancy Plant Farms
02.2020 - 05.2025
Customer Service Associate
Lowes Home Improvment
11.2007 - 08.2011
Frostproof High School
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