Emily Jocus
Sayreville
Summary
Experienced manager with a background in retail operations and employee supervision and development. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Backroom Coordinator
HomeGoods
East Brunswick
12.2025 - Current
- Oversee all truck processing
- Maintain 128 box per hour ratio while processing
- Oversee all damage and missed ticket processes
- Maintain and organize back room
- Oversee inventory processes
Distribution Operations
McMaster-Carr Supply Company
Robbinsville
10.2023 - 12.2025
- Fulfilled an average of 10,000 lines of work per month
- Maintained rate of at least a minimum of 94% productivity
- Maintained rate of maximum 1 error per 7,800 lines
- Fulfilled 5-35 lines every 15 minutes
- Packaged orders
- Offloaded receiving trucks
Store Manager
Party City Corporation
Hazlet
10.2021 - 09.2023
- Oversees payroll
- Manages scheduling
- Analyzes sales drivers to increase sales
- Performs weekly inventory assessment for out of stocks, negative on hands, and aged shipments
- Oversees supply orders
- Sets planograms
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Special event and holiday merchandising
- Fulfills special orders to customer specifications
- Oversees all Omni processes
- Coaches and develops team members
- Trained and supervised staff to maintain high customer service standards.
- Conducted regular performance evaluations for team members to encourage improvement.
- Recruited, trained and supervised new employees.
- Increased store performance to no longer be considered as a 'red list' store by February 2022
- Set up and operated Halloween City pop up location. Oversaw load in and set up of all store structures.
- Implemented store operations for start up.
- Hired and trained full team of 20+ employees in less than a month.
- Managed daily store operations and ensured compliance with company policies.
Retail Operations Manager
Ulta Beauty
Marlboro
11.2015 - 10.2021
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Handled customer inquiries promptly and professionally while providing quality service.
- Controlling and monitoring inventory processes; effectively decreasing store loss from 2.3% to 1.4%
- Effectively managing payroll
- Implemented strategies to drive store metrics
- Analyzing key factors in successes and opportunities of weekly business
- Overseeing OMNI processes
- Leading merchandising team in store and marketing resets and plan-o-grams
- Overseeing and installing vendor sets with brands such as L'Oréal, maybelline, NYX.. etc.
- Assisting vendors for in store events
- Training and on boarding new associates
- Managing payroll for both retail and salon teams
- Implemented visual merchandising standards to promote product engagement.
- Directed loss prevention efforts to minimize shrinkage and enhance security measures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Cashier
Cheesequake Farms
Old Bridge
05.2010 - 10.2017
- Assisting guests while choosing produce and plants
- Stocking shelves and cleaning sales floor
- Operating and assisting with hayrides and corn maze
- Preparing large orders for pick up
- Managing cash for the registers
Babies Floor Supervisor/Customer Service
Toys R Us
East Brunswick
09.2013 - 11.2015
- Processing returns, exchanges, and layaways
- Acting as Manager On Duty during weekly meetings
- Area resets
- Processing and fulfilling OMNI orders with a daily 95-100% fulfillment rate
- Creating and running special events and classes
- Creation and management of wish lists and baby registries
- Processing and filling inventory
Attractions Hostess
Walt Disney World Resort
Buena Vista
01.2014 - 01.2015
- Disney College Program participant
- Safely and effectively controlling large amounts of crowds during emergencies
- Ensuring the guests at Walt Disney World a safe and happy experience while riding Soaring
- Problem solving when guest or mechanical issues would arise
- Received multiple Four Keys cards and Applause-a-grams for going above and beyond normal operations
Education
Mechanical Engineering -
Rowan University
Glassboro, NJHigh school diploma or GED -
Sayreville War Memorial High School
Sayreville, NJSkills
- Inventory management
- Process optimization
- Damage control
- Stock replenishment
- Customer relationship management
- Team leadership
- Sales strategy development
- Problem solving
- Effective communication
- Time management
- Employee training
- Conflict resolution
- Merchandise processing
- Shipping and receiving
- Pallet jack operation
- Stock rotation
- Sales floor support
- Pick-up policies
- Return processing
- Pallet staging
- Heavy lifting
- Customer service
- Storeroom organization
- Receiving experience
- Product sorting
- Shipment processing
- Merchandising assistance
- Order picking
- MS office
- Team management
- Disciplinary procedures
- Employee performance evaluation
- Emergency response
- Health and safety
- Multitasking
- Visual merchandising
- Payroll administration
- Sales analysis
- Team building
- Process improvement
- Leadership development
- Performance evaluation
- Shift scheduling
- Store opening and closing
- Merchandise strategizing
- Hiring management
- Retail operations
- Budgeting and cost control
- Hiring and training
- Accurate money handling
- Loss prevention
- Incident reporting
- Upselling and cross selling
Certification
Driver's License
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Backroom Coordinator
HomeGoods
12.2025 - Current
Distribution Operations
McMaster-Carr Supply Company
10.2023 - 12.2025
Store Manager
Party City Corporation
10.2021 - 09.2023
Retail Operations Manager
Ulta Beauty
11.2015 - 10.2021
Attractions Hostess
Walt Disney World Resort
01.2014 - 01.2015
Babies Floor Supervisor/Customer Service
Toys R Us
09.2013 - 11.2015
Cashier
Cheesequake Farms
05.2010 - 10.2017
Mechanical Engineering -
Rowan University
High school diploma or GED -
Sayreville War Memorial High School