Macayla Gobbi
Highly Thrifted LLC
Altoona,PA
13
years of professional experience
Dedicated hospitality professional with extensive experience in delivering exceptional customer service. Strong ability to adapt to dynamic environments while effectively managing multiple tasks and inquiries. Committed to maintaining a clean and organized workspace, fostering teamwork, and ensuring customer satisfaction through clear communication.
Work History
Backroom Coordinator
8 Months- Managed all truck deliveries in a timely manner by opening truck, and Unloading merchandise from truck to conveyor belt - pushing merchandise into
- Trained, mentored, and coached new team members on processing and safety.
- Promoted a safe working environment by maintaining cleanliness in the back room. - Ensuring a clean and safe environment for all associates
- Organized backroom inventory to optimize space and improve retrieval efficiency.
Processing Associate
4 Months- Unpacked, sorted, and tagged incoming truck shipments to ensure efficient processing in backroom.
- Managed incoming merchandise for QLine, ensuring organized presentation for customers.
- Created price stickers for merchandise without labels to ensure accurate pricing.
- Create proper price stickers, if merchandise came with none
Small Business Owner
2 Years 8 Months- Purchased inventory at low-cost and flipped for 50% or more in profits
- Maintained financial efficiency through effective business controls.
- Kept operating expenses low with good business controls.
- Conducted market research to identify customer needs and preferences.
- Acquired low-cost inventory and resold for significant profits.
Stock / Pricing Associate
10 Months- Conducted cost analysis of products to align pricing strategies with customer expectations and company profitability.
- Created comprehensive reports on pricing trends and customer feedback to inform pricing strategies and enhance decision-making.
- Enhanced customer service abilities by engaging with customers in various scenarios
- Showed proficiency in prioritizing tasks and adapting to a dynamic work environment
- Oversaw inventory levels on the sales floor during shifts and restocked items as necessary
Bindery Machine Operator
1 Year 3 Months- Operated machinery including book binder, folder, cutter, three knife, and stitcher to produce high-quality printed materials.
- Assembled and bound books, pamphlets, magazines, catalogs, and other printed material using various types of binding machines.
- Communicated with team members to ensure project alignment and clarity., coordinate work, maintain efficiency and achieve production targets.
- Oversaw functionality of bindery equipment, adjusting guides and rollers to minimize errors and ensure timely completion of daily work.
- Assembled and bound books and printed materials using binding machines.
Online Sales Manager (eBay)
2 Years 8 Months- Implemented SEO techniques to enhance product visibility across search engines, driving increased traffic.
- Implemented SEO techniques to maximize visibility of products across search engines.
- Managed relationships with 3rd party vendors, ensuring timely delivery of goods to maintain inventory levels.
- Managed relationships with 3rd party vendors to ensure timely delivery of goods
- Monitored industry trends and competitor activities to identify actionable insights for product strategy.
Apple Technical Support Representative
1 Year 1 Month- Executed data recovery tasks with specialized software tools.
- Analyzed system logs and error codes in order to identify root causes of various hardware or software issues.
- Collaborated with team members to resolve difficult cases or escalated issues that could not be solved independently.
- Collaborated with team members to resolve complex cases and escalated issues, ensuring timely solutions for customers.
- Maintained current knowledge of Apple products and services through self-study and training courses, enhancing support quality.
Elizabeth Arden Cosmetics Counter & Fragrances
5 Months- Utilized effective communication skills to greet and assist customers with inquiries and orders
- Conducted routine checks of displays, ensuring accurate pricing and optimal stock levels to enhance customer experience
- Conducted routine checks of displays to ensure accuracy of pricing information and stock volumes
- Greeted and assisted customers with inquiries and orders, fostering positive interactions and customer satisfaction
- Maintained cleanliness of work area throughout shifts including counters, shelves, and aisles.
- Built strong working relationships with co-workers, customers, and vendors to facilitate collaboration and improve service quality.
Transportation Scheduler
8 Months- Identified client needs, clarified information accuracy, and scheduled transportation for medical appointments to ensure timely access to care.
- Managing high call volumes of both inbound and outbound calls
- Managed high call volumes of inbound and outbound calls, facilitating effective communication and timely resolutions.
- Received and screened calls regarding issues from date changes, addressing concerns to minimize disruption.
- Utilized sAAs such as but not limited to Microsoft 365, Zendesk, and various others
- In Accordance with current HIPAA Requirements
Med-Tech
10 Months- Communicated test results and patient care plans to healthcare professionals, ensuring coordinated care.
- Managed patient records accurately and efficiently according to HIPAA standards.
- Received and prepared medications for administration, adhering to safety and quality standards.
- Checked, cleaned and stocked rooms with supplies and linens in preparation for daily work schedule.
- Implemented safety protocols to minimize risks associated with handling hazardous materials. when handling hazardous materials.
- Built strong connections with patients through empathy and relationship-building techniques, enhancing patient trust.
Activities Director
10 Months- Created monthly calendars of events that included outings, entertainment, educational opportunities, religious services, special events and other activities which encouraged involvement from both staff members and Residents.
- Conducted individual assessments to identify interests, needs and preferences of each resident in order to create personalized plans of care.
- Developed monthly event calendars featuring outings, entertainment, educational opportunities, religious services, special events and activities that fostered engagement of staff and residents.
- Oversaw inventory management of recreational activity supplies to guarantee availability of necessary resources.
- Managed inventory of supplies used for recreational activities to ensure adequate resources were available at all times.
- Utilized strong communication skills to inform residents and families about facility services and programs, enhancing understanding and participation.
Activities Aide
10 Months- Implemented strategies that increased participant motivation during recreational sessions.
- Created weekly and Monthly activities Calendar for all Resident Units
- Observed and documented changes in resident behavior and interests during recreational activities.
- Assisted with transportation needs for those attending offsite trips or excursions organized by the facility.
- Encouraged participation in activities by creating an environment that was both welcoming and engaging for all individuals involved.
- Provided emotional support to residents experiencing isolation or loneliness due to age or health conditions.
Customer Service Representative
2 Years 1 Month- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Handled telephone inquiries and complaints, ensuring adherence to standard operating procedures for effective resolution.
- Executed soft sales strategies to promote additional product offerings to customers. of Protection Plan Upgrades, Product bundles and availability of discounts on customer’s account
- Diagnosed and troubleshot customer equipment issues to ensure optimal service functionality. DirecTV Equipment and customer’s personal equipment
- Utilized comprehensive knowledge of company products to offer tailored suggestions and recommendations, improving customer experience.
Education
High School Diploma
Skills
Logistics management
Warehouse management
Inventory management
Inventory control
Material handling
Delivery coordination
Customer service
Timeline
Backroom Coordinator
Home Goods ( TJX Companies )
12.2025 - CurrentRead More
Processing Associate
Home Goods ( TJX Companies )
08.2025 - 12.2025Read More
Stock / Pricing Associate
Bickel’s Surplus Too
06.2024 - 04.2025Read More
Bindery Machine Operator
Pressbox Printing
01.2024 - 04.2025Read More
Small Business Owner
Highly Thrifted LLC
12.2023 - CurrentRead More
Online Sales Manager (eBay)
Bickel’s Surplus Too
04.2021 - 12.2023Read More
Apple Technical Support Representative
Kelly Services
03.2020 - 04.2021Read More
Elizabeth Arden Cosmetics Counter & Fragrances
Boscov’s Department Stores / Elizabeth Arden
10.2019 - 03.2020Read More
Transportation Scheduler
American Customer Care
06.2018 - 02.2019Read More
Med-Tech
Amber Terrace at Altoona center for Nursing Care
04.2017 - 02.2018Read More
Activities Director
Amber Terrace at Altoona center for Nursing Care
04.2017 - 02.2018Read More
Activities Aide
Altoona Center for Nursing Care
06.2016 - 04.2017Read More
Customer Service Representative
Asurion / NEW
01.2014 - 02.2016Read More
Altoona Area High School
High School Diploma
Read More