Adelyn Roach
Salt Lake City,UT
Summary
Dynamic customer service professional with a proven track record at Tops Friendly Markets, excelling in client engagement and staff training. Recognized for resolving complex inquiries and enhancing team problem-solving skills. Proficient in cash handling and committed to delivering exceptional service, ensuring customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Tops Friendly Markets
06.2023 - Current
- Supervised daily operations to ensure customer satisfaction and service excellence.
- Trained and mentored team members on best practices in customer engagement.
- Resolved complex customer inquiries, enhancing problem-solving capabilities within the team.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Housekeeper
Radisson
06.2022 - 09.2022
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Utilized commercial cleaning equipment and supplies to efficiently perform daily housekeeping tasks.
- Followed safety protocols and infection control measures while handling cleaning chemicals.
- Reported maintenance issues promptly to ensure timely resolution and guest comfort.
Education
University of Utah
Salt Lake City, UT04-2029
High School Diploma -
Grand Island High School
Grand Island, NY06-2025
Skills
- Email etiquette
- Payment processing
- Cash handling
- Client engagement
- Staff training
- Paperwork processing
- Product knowledge
Timeline
Customer Service Lead
Tops Friendly Markets
06.2023 - Current
Housekeeper
Radisson
06.2022 - 09.2022
University of Utah
High School Diploma -
Grand Island High School