Ezra Garcia

Task include leading a customer service team in resolving complex inquiries and improving overall customer satisfaction. Trained and mentored new staff on effective customer engagement and company procedures. Monitoring daily operations to ensure policy compliance and analyzed customer feedback to identify service improvements. Consistently delivered timely solutions to customer issues while strengthening team performance.

Assisted customers in the millwork department by providing exceptional service. Created detailed quotes for windows and doors to meet customer needs. Collaborated with team members to manage and follow up on open quotes. Maintained cleanliness and organization of the department.

As a customer service representative at Space Center, Houston, my daily task included prepping food for events. Outstanding customer service, and maintaining a clean work area. I was also in charge of keeping tables clean, taking trash out and making sure utensils and napkins were always available for customers.