Aden Freitag
Waco
Summary
Versatile and results-oriented professional with a proven track record at Black Rifle Coffee, adept in staff supervision and customer service focus. Excelled in mentoring and coaching, enhancing team performance, and spearheading community engagement initiatives. Skilled in decision-making and quality assurance, consistently achieving company standards and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Shift Manager
Black Rifle Coffee
08.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coordinated local non-profit events to enhance community engagement.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Scheduled staff to establish adequate coverage during peak business hours.
Ranch Hand
SSS Boyd Ranch
01.2021 - 01.2025
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Herded livestock using horses or ranch ATVs.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
Preceptorship
Martindale Family Medicine
05.2023 - 07.2023
- Expanded knowledge of diverse patient populations through exposure to various clinical settings during preceptorship rotations.
- Increased employee satisfaction by maintaining open lines of communication and addressing concerns promptly throughout the preceptorship process.
- Spearheaded feedback initiative from preceptees, leading to targeted improvements in preceptorship program.
Education
No Degree - Psychology
McLennan Community College
Waco, TX05-2026
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Mentoring and coaching
- Quality assurance
- Inventory control
- Documentation and reporting
- Safety compliance
- Schedule management
- Hiring and recruiting
- Sales strategies
- Performance reviewing
- Equipment troubleshooting
- Active listening
- Critical thinking
- Staff supervision
- Coaching and mentoring
- Team collaboration and leadership
Timeline
Shift Manager
Black Rifle Coffee
08.2023 - Current
Preceptorship
Martindale Family Medicine
05.2023 - 07.2023
Ranch Hand
SSS Boyd Ranch
01.2021 - 01.2025
No Degree - Psychology
McLennan Community College
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