Aden Galvan
Carrollton
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Carhop
Sonic
09.2023 - Current
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Party Hostess
Urban Air
11.2021 - 09.2022
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Completed party checklist to confirm each party received contracted elements of party package.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Enhanced guest experience by providing attentive service and anticipating party needs.
- Managed reservations, ensuring accurate booking information and seamless guest arrival experience.
Crew Member
Whataburger
09.2020 - 11.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Creekview High School
3201 Old Denton RD, Carrollton, TX 7500705-2024
Skills
- Effective Communication
- Customer Service Expertise
- Adaptable Work Hours
- Diligent Work Habits
- Maintaining Cleanliness Standards
- Payment collection
- Task Organization
- Strategic Menu Design
- Collaborative Teamwork
- Effective Multitasking
- Time management
- Problem-solving
- Attention to detail
Certification
- Texas Food Handler Certification
- Occupational Hygiene and Safety Technician (OHST) certification- Council on Certification of Health, Environmental, and safety Technologists.
Languages
English
Native or Bilingual
Timeline
Carhop
Sonic
09.2023 - Current
Party Hostess
Urban Air
11.2021 - 09.2022
Crew Member
Whataburger
09.2020 - 11.2021
- Texas Food Handler Certification
- Occupational Hygiene and Safety Technician (OHST) certification- Council on Certification of Health, Environmental, and safety Technologists.
High School Diploma -
Creekview High School
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