Adenike Kukoyi
North Brunswick,NJ
Summary
I am an experienced customer service support specialist with high consumer and client satisfaction goals that seeks to utilize data entry, technical, and customer relationship skills in a fast-paced environment to include materials management, distribution, and customer service.
Overview
8
8
years of professional experience
Work History
Billing Supervisor
Fond Du Lac
05.2024 - 08.2024
- Corrected any billing errors before sending to customers
- Received checks from customers
- Performed check validation
- Deposited the checks
- Sent customers their final invoice for every month
- Call or email when a payment was due/overdue.
Wine Order Processor
Fond Du Lac
04.2021 - 05.2024
- Efficiently process 200+ orders for wine using specific software (ABECAS) daily
- Sort customer’s invoices and explained any issues regarding billing
- Accurately file customer paperwork to ensure security of private customer information
- Audit expense using ABECAS reports to ensure the accuracy of customer billing accounts.
Guest Service Advocate
Target
08.2016 - 02.2021
- Directed the flow of foot traffic by managing registers and check lanes to increase store efficiency and sales
- Alleviated stress and boosted employee morale by creating and organizing schedules for other employee breaks
- Resolved customer complaints and conflicts through problem-solving within established store policy guidelines
- Delivered 30+ online orders to waiting customers daily in under 2.5 minutes per customer.
Softline/Cashier
Target
08.2016 - 02.2021
- Provided customers with assistance when needed
- Maintained clothing to present a neat environment
- Ensured customers had a pleasant shopping experience
- Checked out items with efficiency while engaging with the customer
- Had every customer leave the store with satisfaction.
Education
Associates Degree - General Arts Liberal
Middlesex County College
Edison, New JerseySkills
- Microsoft Office Suite
- Windows Operating Systems
- Ad-hoc Reporting
- Data Entry
- Auditing Reports
- Cash Handling and Secure Payment
- Software Modules
- English
- Yoruba
Timeline
Billing Supervisor
Fond Du Lac
05.2024 - 08.2024
Wine Order Processor
Fond Du Lac
04.2021 - 05.2024
Guest Service Advocate
Target
08.2016 - 02.2021
Softline/Cashier
Target
08.2016 - 02.2021
Associates Degree - General Arts Liberal
Middlesex County College
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