Adeola Adegboye
Grand Rapids
Summary
Results-oriented doctoral graduate with expertise in public service, policy development, and community engagement. Proven ability to lead governance initiatives and conduct policy analysis to develop programs that deliver sustainable community solutions. Committed to enhancing stakeholder impact through effective collaboration and strategic planning.
Overview
20
20
years of professional experience
Work History
Adjunct professor-Risk Management and Insurance
Grand Valley State University
08.2025 - Current
- Facilitated a 3-hour lecture each week on course topics.
- Delivered online course content on risk management and insurance to engage 28 students in critical concepts.
- Delivers lectures and assignments to undergraduate level students and evaluates student performance to meet course objectives.
- Responsible for updating assigned syllabus as needed for efficiency of the course.
- Responsible for updating assigned syllabus as needed for efficiency of course.
- Maintained clear communication with students during regular office hours to support academic success and address inquiries.
- Uses Blackboard learning management system for posting grades and other forms of communication.
Social insurance specialist
US Federal government
03.2023 - Current
- Worked full-time, Monday through Friday, completing 40 hours each week.
- Conducted benefit eligibility interviews, assessed overpayments and underpayments, and made necessary adjustments to ensure accurate benefit distribution.
- Reviewed detailed documentation, financial records, and approval requirements to ensure compliance with governing policies and regulations.
- Assessed retirement and disability claims and approved payments according to federal regulations.
- Reviewed detailed documentation, financial records, and approval requirements to ensure adherence to governing policies.
- Prepared case analyses, summaries, and reports used for audit, review, and decision-making purposes.
- Handled sensitive PII in compliance with federal government protocols.
- Coordinated with internal units and external stakeholders to resolve complex issues affecting payment accuracy, record integrity, and regulatory compliance.
Experienced liability claims adjuster
Allstate insurance
02.2022 - 03.2023
- Worked full-time Monday through Friday for 40 hours each week.
- Experience investigating, evaluating, and resolving insurance claims while ensuring accuracy and industry compliance.
- Reviewed claims for fraud and recommended cases to the SIU.
- Facilitated resolution of complex claims and disputes, collaborating with legal counsel to achieve favorable outcomes.
- Reviewed claims for fraud and recommended cases to the SIU, if necessary.
- Negotiated settlements with claimants and attorneys, ensuring clear communication and understanding throughout the process.
Teleservice representative
U.S. Federal Government
09.2020 - 02.2022
- Worked full-time, Monday through Friday, for 40 hours each week.
- Evaluated claims requests and screened applicants to determine eligibility for benefits.
- Assessed claims requests and screened applicants to ensure accurate determination of eligibility for benefits.
- Utilized secure systems to research inquiries and coordinate resolutions across departments.
- Provided high-volume administrative support in regulated environment, ensuring precise documentation and compliance with reporting standards.
- Researched inquiries and coordinated resolutions across departments using secure systems to enhance service delivery.
Eligibility Specialist
State of Michigan
11.2018 - 09.2020
- Worked 40 hours each week from Monday to Friday.
- Administered application requests for the Supplemental Nutrition Assistance Program, cash assistance, state emergency relief, and Medicaid and Medicare cost-sharing programs.
- Validated qualifications for programs through in-person and telephonic conversations with clients.
- Assessed individual and family requirements, provided relevant information, and coordinated connections to agencies for support in fulfilling their needs.
- Evaluated the requirements of each individual or family, provided relevant information, and facilitated recommendations or connections to individuals or agencies to assist in fulfilling their needs.
- Evaluated the rules of the State of Michigan to confirm that each approved program aligns with family requirements and adheres to state regulations.
- Reviewed applications, supporting documentation, and funding records to ensure compliance with regulations and accuracy.
- Attended training on proper handling of secure data practices and ensured confidentiality of sensitive information.
Human resources customer service
State of Michigan
12.2017 - 11.2018
- M-F, 40 hours per week
- Received inbound calls for the Disability Management Unit.
- Processed incoming FMLA/Workers’ Compensation applications for State of Michigan employees.
- Processed FMLA/Workers’ Compensation applications for State of Michigan employees, ensuring adherence to regulatory requirements.
- Supported HR operations by processing benefits, leave, payroll-related documentation, and maintaining compliance with policies.
- Reviewed documentation for completeness and regulatory adherence prior to approval.
- Coordinated with HR leadership and payroll units to resolve discrepancies and implement approved actions efficiently.
Primary liability adjuster
Farmers Insurance
03.2012 - 12.2017
- Worked Monday through Friday for 40 hours each week.
- Consulted attorneys, questioned insureds, claimants, police, witnesses, and others to investigate liability.
- Discussed settlements with claimants and attorneys.
- Consulted attorneys and questioned insureds, claimants, police, and witnesses to investigate liability and determine coverage.
- Coordinated focus group of managers and peers, presenting findings to enhance claims efficiency strategies.
- Negotiated costs and made applicable payments to auto shops for insureds/claimants.
- Coordinated and moderated a focus group comprised of managers and peers, presenting findings to inform of further planning for claims efficiency.
- Reviewed claims to identify subrogation potential, assess settlement options, and detect fraud.
- Referred claims to appropriate departments.
Assistant supervisor/Priority Resolution
Farmers Insurance
08.2006 - 03.2012
- Worked 40 hours weekly from Monday to Friday.
- Assisted in supervising claims customer service operations.
- Led front-line operations, obtaining initial loss information and resolving escalated customer issues, ensuring accurate claim documentation and timely resolutions.
- Developed and presented behavior reviews for team of 10 customer service representatives, offering coaching and performance improvement strategies.
Education
Bachelor of Science - Business Management
University of Phoenix
Grand Rapids01.2009
Doctor of Public Administration - Public Administration
National University
San Diego01.2025
Master of Business Administration - MBA
Cornerstone University
Grand Rapids01.2011
Skills
- Policy analysis & compliance
- Research and analysis
- Research and analysis
- Negotiation
- Cross-departmental coordination
- Customer relations and client advocacy
Accomplishments
- Supervised team of 15 staff members.
- Professional Skills
- Research Experience
Author of “Black Police Officers' Use of Force: A Case Study on the Dynamics in Policing Black Americans” published in ProQuest in 2025.
Policy Analysis
Government regulation and compliance
Claims investigation
Leadership
Public Speaking
Conflict Management
Report Writing
Qualitative Research
Thematic Analysis
Data Interpretation
Research Ethics
IRB Compliance
NVivo Coding
SERVICE
- Farmers Insurance, Catastrophe adjuster, 2017, Deployed to assist with claims processing during Hurricane Harvey.
- City of Grand Rapids, Precinct chairperson, 2016, Present, Lead chairperson responsible for election-day operations, including poll worker coordination and issue reporting., Maintains records of election activities during the day and report them to the City accordingly., Responsible for upholding election laws and remaining in compliance with precinct protocol.
Courses Taught
Risk management and insurance principles (undergraduate & online)
Timeline
Adjunct professor-Risk Management and Insurance
Grand Valley State University
08.2025 - Current
Social insurance specialist
US Federal government
03.2023 - Current
Experienced liability claims adjuster
Allstate insurance
02.2022 - 03.2023
Teleservice representative
U.S. Federal Government
09.2020 - 02.2022
Eligibility Specialist
State of Michigan
11.2018 - 09.2020
Human resources customer service
State of Michigan
12.2017 - 11.2018
Primary liability adjuster
Farmers Insurance
03.2012 - 12.2017
Assistant supervisor/Priority Resolution
Farmers Insurance
08.2006 - 03.2012
Doctor of Public Administration - Public Administration
National University
Bachelor of Science - Business Management
University of Phoenix
Master of Business Administration - MBA
Cornerstone University