Adeola Gbadebo

I currently manage four key customer accounts across the Mid - West and South Central regions, partnering with sales and operations to deliver exceptional account management and oversee 100+ freight shipments weekly. Leverage market trends and capacity planning to drive productivity, strengthen client relationships, and ensure outstanding customer satisfaction through proactive communication and service excellence.

• Analyzed tracking reports and account performance metrics to identify improvement opportunities, implementing data-driven strategies that strengthened service quality and operational excellence.
• Maintained and strengthened client relationships by delivering attentive service and resolving issues promptly through effective and regular communication.
• Managed a diverse portfolio of accounts across various industries ensuring that each received personalized attention and support.
• Analyzed market trends and collaborated with operations to align truck capacity with customer demand, driving account expansion and increasing freight opportunities.

I successfully managed a fleet of 30+ CDL drivers—including owner-operators, dedicated routes, OTR drivers, and trainees—while managing end-to-end logistics operations to ensure seamless coordination across fleet, shipping and receiving departments, and account teams. I drive continuous improvement in delivery performance, equipment utilization, and customer satisfaction, consistently achieving 100% service reliability. As part of a high-performing team recognized five times as the 'Best Growing Terminal', I take pride in advancing operational excellence, safety, and team development. In February 2025, I was honored as 'Best Central Driver Manager' for leading impactful driver recognition initiatives and improving service delivery.

• Performed A.M. and P.M. check calls to monitor driver activity, optimize routes, and achieve 100% on-time pick-ups and deliveries.
• Managed the SAMS Distribution Center/Knight dedicated fleet across Oklahoma, achieving 100% service delivery.
• Coordinated proactive fleet maintenance schedules, reducing downtime and improving vehicle reliability.
• Fostered a supportive team environment through regular feedback sessions, enhancing communication and strengthening team cohesion.

Aligned operational goals to achieve 100% customer service satisfaction, resulting in a 100% increase in team performance, productivity, and client retention. I also scaled the company’s fleet, expanding operational capacity and service coverage while supporting growth in customer business.

• Engaged with operations team from RoyalMed and ModivCare to streamline processes and improve efficiency.
• Analyzed transportation routes to identify inefficiencies, resulting in measurable improvements in fuel consumption and operational costs.
• Implemented a driver scheduling system that optimized route efficiency, enhancing on-time delivery rates and improving overall customer satisfaction.
• Coordinated with operations team to implement new tracking software, increasing transparency and reducing response times for customer inquiries.
• Evaluated driver performance metrics, identifying training needs that led to marked improvements in safety and service quality.
• Streamlined vehicle maintenance schedules, reducing downtime and ensuring fleet readiness for timely service delivery.
• Worked closely with operations team from RoyalMed and ModivCare (Oklahoma’s NEMT Network Provider)
• Fostered a positive team culture by encouraging teamwork and open communication, which led to meaningful improvements in morale and service excellence.

As a trainee in the prepaid payment industry, I gained cross-functional experience through rotations in Project Management, Compliance, and ShipMoney Customer Service. I ensured timely task delivery, collaborated with software development teams, and proactively identified opportunities for business growth. My initiative led to the design and presentation of a new sub-product concept to senior management, demonstrating innovation, strategic thinking, and a commitment to organizational growth.

• Designed and pitched a new sub-product to senior management, showcasing strategic foresight and driving potential revenue growth.
• Coordinated with software developers to align project goals, significantly reducing discrepancies and improving overall project execution.
• Provided ongoing assistance to project teams, ensuring resource availability and alignment for effective project delivery.
• Demonstrated strong communication skills while collaborating with diverse teams to enhance project outcomes and foster a positive work environment.
• Reviewed customer inquiries and unresolved issues to drive immediate action and timely resolution, enhancing customer satisfaction.
• Gathered and implemented business requirements across department teams.
• To contribute towards a customer centric business I reviewed inquiries and unresolved issues to ensure immediate action and timely resolution.

Collaborated with operations, sales and customer service teams to successfully improve customers' satisfaction by achieving a net promoter score of 10 within four months.

• Fostered strong relationships with clients, enhancing communication and increasing satisfaction during business engagements.
• Coordinated with customer service to address feedback, achieving substantial improvements in client retention rates.
• Coordinated with customer service to address feedback, resulting in improved client retention rates.
• Engaged sales department to increase customers' usage of the company’s interactive platform thereby improving access to real time information.
• 100% coordination and tracking of organization's First Choice (Performance Dialogue, Customer Improvement Programs) activities towards eliminating inefficiencies in operations and increasing brand’s reliability amongst clients.