Adaptable leader with a solid foundation in food service and retail operations. Known for effective task delegation and resolution of customer issues, enhancing team performance and promoting a positive experience.
Overview
6
6
years of professional experience
Work History
Assistant Bakery Manager
Sprouts Farmers Market Inc.
01.2026 - Current
Assisted in overseeing daily bakery operations, ensuring compliance with food safety standards.
Trained and mentored team members on effective baking techniques and customer service practices.
Managed inventory levels, ordering supplies to prevent stock shortages and maintain product quality.
Implemented merchandising strategies to enhance product visibility and increase sales performance.
Monitored production schedules, adjusting workflows to meet demand fluctuations efficiently.
Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
Head Cashier
Sprouts Farmers Market Inc.
01.2025 - 01.2026
Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
Trained and mentored junior cashiers, enhancing team performance and customer service skills.
Implemented process improvements, streamlining checkout procedures for increased efficiency.
Managed cash registers and balancing drawers, maintaining financial integrity throughout shifts.
Resolved customer inquiries and issues promptly, fostering positive shopping experiences and loyalty.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Grocery Clerk
Sprouts Farmers Market Inc.
06.2023 - 10.2024
Assisted customers with product selections, enhancing overall shopping experience.
Stocked shelves efficiently, ensuring optimal product placement and freshness.
Implemented display setups for promotions, increasing visibility of featured products.
Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Restaurant Hostess
Cafe Intermezzo
08.2020 - 01.2021
Greeted and seated guests, ensuring welcoming atmosphere and positive first impressions.
Managed reservation system, coordinating seating arrangements to optimize service flow.
Assisted in maintaining cleanliness and organization of dining area for a pleasant guest experience.
Communicated effectively with servers and kitchen staff to relay guest preferences and special requests.
Handled customer inquiries and complaints promptly to ensure satisfaction and retention.