Adeshina Henderson

• Trained nurses on how to track which rooms are occupied using the epic module
• Trained nurses on what colors signify in-displaying room and bed status on monitors
• Trained nurses in managing ER visits with both kids and adults
• Assisted providers in Application for care and clinical documentation in the emergency department

• Assisted end users with patient scheduling in ancillary orders.
• Assisted end users with patient check in and registration.
• Assisted end users with referrals.
• Assisted end users with patient exam info update.
• Assisted end users verify orders.
• assisted end users to document and save study review activity

• Supported end users in scheduling walk in appointments
• Assisted end users in reviewing patient insurance and copays
• Assisted end users in beginning exams and ending exam; reviewing exam info
• Assisted end users to review active LDAs.
• Assisted end users in verifying orders

• Supported end users in scheduling walk in appointments
• Assisted end users in reviewing patient insurance and copays
• Assisted end users in beginning exams and ending exam; reviewing exam info
• Assisted end users to review active LDAs.
• Assisted end users in verifying orders

• Assisted end users with patient scheduling in ancillary orders.
• Assisted end users with patient check in and registration.
• Assisted end users with referrals.
• Assisted end users with patient exam info update.
• Assisted end users verify orders.
• assisted end users to document and save study review activity

• Steered the end users on how to use the appointment book to make corrections on a wrong encounter
• Walk the end users on how to use the form browser to move patients from the Pre-OP
• Assisted providers in utilizing Cerner Power Chart to enter their orders and print
• Efficiently supported clinicians to navigate through their clinical workflow on the Power Chart

• Supported front work area with investigating pop-ups to permit the ease of persistent enrollment
• Helped administrative staff with checking out patients after clinic visits, collecting, and documenting co-pay
• Supported nurses with viewing physicians' schedule, and booking patient appointments into the schedule
• Helped staff retrieve and resend documents that have been assigned to the wrong patient
• Provided support to administrative staff in customizing their workspace for ease of navigation
• Supported coding administrative staff with the posting of bills, readjusting of patients' insurance status and ensuring that referrals are attached appropriately

• Trained to front desk / patient information coordination staff with regards administrative responsibilities which included and was not limited to registration, verification of patient insurance, hospital billing, guarantor.
• Trained the physicians in navigating a patient's entire Workspace from start to finish while attending to patient
• Trained end-users to use work queues, register, admit, and transfer patients in addition to scheduling hospital visits
• Trained providers in the placement of medication orders, clinical labs, procedures, and consultations

• Helped staff retrieve and resend documents that have been assigned to the wrong patient.
• Provided support to administrative staff in customizing their workspace for ease of navigation.
• Supported front work area with investigating pop-ups to permit the ease of persistent enrollment.
• Trained physicians in ER using ASAP when needed.

• Set up smart phrases for physician notes (H&P, ROS, PROCDOC etc.)
• Trained the front desk staff with registration of scheduled and walk-in patients including collection of copy and closing of cash drawers.
• Trained the physicians in navigating a patient's entire Workspace from start to finish while attending to patients

• Trained end users on how to navigate for their daily workflow
• Trained nurses with Clinical Documentation
• Trained nurses in the use of EPIC MAR, chart review, work list, result reviews
• Trained nurses with admission and completing their daily required documents
• Trained nurses with creating their own customized list by adding their patients and defaulting the setting
• Assess each end user based on perceived performance level to determine how much help will be needed
• Trained both physicians and nurses through the process of creating their preference list

• Trained physicians in ER using ASAP when needed
• Trained end users on admission and registration of patients
• Trained to front desk / patient information coordination staff with regards administrative responsibilities which included and was not limited to registration, verification of patient insurance, hospital billing, guarantor

• Supported front work area with investigating pop-ups to permit the ease of persistent enrollment
• Helped administrative staff with checking out patients after clinic visits, collecting, and documenting co-pay
• Supported nurses with viewing physicians' schedule, and booking patient appointments into the schedule
• Helped staff retrieve and resend documents that have been assigned to the wrong patient
• Provided support to administrative staff in customizing their workspace for ease of navigation
• Supported coding administrative staff with the posting of bills, readjusting of patients' insurance status and ensuring that referrals are attached appropriately

• Trained the front desk staff with registration of scheduled and walk-in patients including collection of copy and closing of cash drawers
• Trained the physicians in navigating a patient's entire Workspace from start to finish while attending to patients
• Set up smart phrases for physician notes (H&P, ROS, PROCDOC etc.)

• Supported Nurses, Surgeons and Anesthesiologists
• Showed Nurses how to record the insertion and removal of IVs and drains
• Trained PACU Nurses on how to document vitals and assessment, navigate flowsheets, import and validate data from devices
• PACU procedure documentation access
• Assisted PreOp Nurses in documenting the Allergies, vitals and Patient's education
• Helping troubleshoot issues from End users during Go-Live
• Assisted with documentation of their events (pre procedure and All Events)
• Provided OpTime support with their workflows including notes, Pre-Op, Intra-Op, Post-Op, Orders, Med Rec
• Aided Anesthesiologists with documenting in Anesthesia such as adding device, adding events, staff, medication and notes

• Supported physicians and nurses with updating work list and flow sheet information
• Provided management support and medication reconciliation
• Provided staff instruction on the use of EpicCare
• Determined and outlined client needs
• Added and scheduled tasks on the MAR

• Supported physicians and nurses with updating work list and flow sheet information
• Provided management support and medication reconciliation
• Provided staff instruction on the use of EpicCare
• Determined and outlined client needs
• Added and scheduled tasks on the MAR

• Prepared specimens for processing in the laboratory; perform selected waived, moderately, and highly complex analytical processes; transcribe and input previously validated results; perform and document quality control and selected equipment maintenance
• Performed and documented quality control and selected equipment maintenance perform quality assurance activities recognize problems and assist in identification of the cause
• Initiated all morning operations in the lab before other technologists arrive to start daily testing, while ensuring tasks are carried out in a correct and orderly manner
• Performed waived and automated analytical processes, including qualitative, semi-qualitative or quantitative tests performed automatically by an instrument
• Helped and trained end-users with the use of the rover device while collecting specimens on the floor
• Recognized unexpected or implausible results, errors and problems with patient tests while overseeing instrument calibration results and transcribe successful results to clients

• Supported physicians and nurses with updating work list and flow sheet information
• Provided management support and medication reconciliation
• Provided staff instruction on the use of EpicCare
• Determined and outlined client needs
• Added and scheduled tasks on the MAR

• Provided 1-on-1 support to providers with navigating the hyperspace, activities and navigators
• Educated providers on how to effectively review patient's chart, place and manage orders/prescription, write notes and close encounter
• Assist providers with customizing and managing Smartphrases and creating preference list
• Assisted providers with logging into Dragon, training words and managing vocabulary
• Provided support to providers on how to efficiently use and manage the Inbasket system
• Provided support to clinicians on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators
• Served as the intermediary between the end-users and the analyst team by ensuring all issues are properly reported and a ticket opened

• Provided 1-on-1 support to providers with navigating the hyperspace, activities and navigators
• Educated providers on how to effectively review patient's chart, place and manage orders/prescription, write notes and close encounter
• Assist providers with customizing and managing Smartphrases and creating preference list
• Assisted providers with logging into Dragon, training words and managing vocabulary
• Provided support to providers on how to efficiently use and manage the Inbasket system
• Provided support to clinicians on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators
• Served as the intermediary between the end-users and the analyst team by ensuring all issues are properly reported and a ticket opened

• Provided training on ASAP and Grand Central
• Trained physicians in ER using ASAP when needed
• Trained end users on admission and registration of patients
• Trained to front desk / patient information coordination staff with regards administrative responsibilities which included and was not limited to registration, verification of patient insurance, hospital billing, guarantor

• Supported Nurses, Surgeons and Anesthesiologists
• Showed Nurses how to record the insertion and removal of IVs and drains
• Trained PACU Nurses on how to document vitals and assessment, navigate flowsheets, import and validate data from devices
• PACU procedure documentation access
• Assisted PreOp Nurses in documenting the Allergies, vitals and Patient's education
• Helping troubleshoot issues from End users during Go-Live
• Assisted with documentation of their events (pre procedure and All Events)
• Provided OpTime support with their workflows including notes, Pre-Op, Intra-Op, Post-Op, Orders, Meds

• Supported Nurses, Surgeons and Anesthesiologists
• Showed Nurses how to record the insertion and removal of IVs and drains
• Trained PACU Nurses on how to document vitals and assessment, navigate flowsheets, import and validate data from devices
• PACU procedure documentation access
• Assisted PreOp Nurses in documenting the Allergies, vitals and Patient's education
• Helping troubleshoot issues from End users during Go-Live
• Assisted with documentation of their events (pre procedure and All Events)
• Provided OpTime support with their workflows including notes, Pre-Op, Intra-Op, Post-Op, Orders, Med Rec
• Aided Anesthesiologists with documenting in Anesthesia such as adding device, adding events, staff, medication and notes

• Provided 1-on-1 support to providers with navigating the hyperspace, activities and navigators
• Educated providers on how to effectively review patient's charts, place and manage orders/prescriptions, write notes and close encounters
• Assist providers with customizing and managing Smartphrases and creating preference list
• Assisted providers with logging into Dragon, training words and managing vocabulary
• Provided support to providers on how to efficiently use and manage the Inbasket system
• Provided support to clinicians on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators
• Served as the intermediary between the end-users and the analyst team by ensuring all issues are properly reported and a ticket opened

• Supported Nurses, Surgeons and Anesthesiologists
• Showed Nurses how to record the insertion and removal of IVs and drains
• Trained PACU Nurses on how to document vitals and assessment, navigate flowsheets, import and validate data from devices
• Assisted PreOp Nurses in documenting the Allergies, vitals and Patient's education
• Assisted with documentation of their events (preprocedural and All Events)
• Provided OpTime support with their workflows including notes, Pre-Op, Intra-Op, Post-Op, Orders, Med Rec
• Aided Anesthesiologists with documenting in Anesthesia such as adding devices, adding events, staff, medication and notes

• Provided support to various clinics within the medical group system to address support issues during go-live
• Assisted in resolving training and support issues during go-live and communicated and escalated various issues to ensure a swift resolution
• Provided at the elbow support to front desk staff, referral coordination, lab technicians and practice manager
• Assisted with creating referral and resolving work queues
• Assisted in registration of new patients, creating coverages, adding workers comp and third-party guarantors as needed
• Helped patients with Connect accounts and downloading MY Chart applications on Patients Phone

• Trained the Front Desk/MA in scheduling and enrolling new and existing patients
• Provide 1-on-1 support for end users that had difficulty adapting to the application especially while working with Transcribing orders, Order entry, locating Patient information, Patient list setup, and admission
• Trained end-users to use work queues, register, admit, and transfer patients in addition to scheduling hospital visits
• Trained providers in the placement of medication orders, clinical labs, procedures, and consultations
• Facilitated in training the front desk end-users on customizing their DAR, scheduling appointments, creating guarantor accounts, RTE, assigning coverage, scanning using media manager, and referrals