Joyeuse Ruzibiza
Liberty Hill,TX
Summary
Dynamic EHR trainer with several years of comprehensive experience training Epic, Meditech Expanse and Athena to the organization's staff members. Versed in preparing educational materials, and ensuring a smooth implementation.
Experienced EHR implementation specialist with a focus on Epic ASAP and Meditech Expanse systems. Provided go-live support during system transitions, assisting end-users in navigating applications effectively and monitoring system performance to report issues promptly. Trained lab technicians on specimen handling and communication of critical results, contributing to enhanced operational efficiency. Developed training plans and curriculum for various healthcare roles, ensuring effective knowledge transfer and user proficiency.
Overview
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Epic ASAP Go-Live Support Specialist
Emory Healthcare
Warner Robins, Georgia
05.2026 - 06.2026
- Provided go-live support for the Epic ASAP system during transition phases.
- Guided ER end-users in navigating Epic ASAP application to enhance user experience.
- Monitored system performance, identifying and escalating issues to technical teams for prompt resolution.
- Collaborated with providers to customize Epic ASAP application, ensuring it met their specific operational needs.
- Offered hands-on assistance to the Emergency Department registration team during busy periods.
Epic ASAP Go-Live Support Specialist
Emory Healthcare
Warner Robins, Georgia
05.2026 - 06.2026
- Provided go-live support for the Epic ASAP system during transition phases.
- Guided ER end-users in effectively navigating Epic ASAP application to improve user experience.
- Monitored system performance and reported issues to technical teams promptly.
- Assisted providers with personalization.
- Supported emergency department registration by providing hands-on assistance to staff during peak hours.
- Assisted Lab users with epic golive.
- Assisted phlebotomist with collecting specimen using rover.
- Trained lab techs on how to receive and run specimens.
- Facilitated user personalization sessions to tailor the Epic ASAP application to individual needs.
- Supported pharmacist with pharmacy workflows, including placing and fulfilling prescription orders.
- Trained pharmacists on personalization, including different smart tools for efficient Epic use.
- Assisted with the inbasket to complete tasks like renewal requests, communicate changes, etc
- Train users on Inventory management and Safety protocols.
- Worked closely with Epic analysts to ensure correct workflow and best practices.
- Trained staff on patient registration processes to streamline operations in transfer center.
- Managed initiation and acceptance of transfers, ensuring all documentation was precise.
Epic Beaker
Oshner Health
St Louis, Missouri
03.2026 - 04.2026
- Supported lab users during epic golive to ensure smooth transition and system utilization.
- Collaborated with phlebotomist to efficiently collect specimens using rover technology.
- Trained lab techs on receiving and running specimens to enhance workflow accuracy.
- Assisted phlebotomist with collecting specimen using rover.
- Facilitated user account personalization in lab system.
Epic Beaker
Oshner Health
St Louis, Missouri
03.2026 - 04.2026
- Documented transfer updates, streamlining operational workflow.
- Assisted in navigation through Epic programs by placing Orders, Medical Records & Smart phrases
- Assisted nurses, physicians with workflow and clinical documentation
- Collaborated with team members to enhance project outcomes with leadership, trainers, and overall team
- Conducted training sessions for end users to improve system usage on simplifying the use of In Basket
- Assisted nurses and physicians with clinical documentation and workflow optimization.
- Documented updates for transfers, streamlining overall operational workflow.
Epic Willow Go-Live Support Specialist
Optum Health
Goshen, NY
02.2025 - 03.2025
- Supported pharmacists in pharmacy workflows, including placing and fulfilling prescription orders to enhance service delivery.
- Worked closely with Epic analysts to ensure correct workflow and best practices.
- Assisted with inbasket tasks, including renewal requests and communication of changes, to streamline workflow processes.
- Train users on Inventory management and Safety protocols.
- Trainer users on Inventory management and Safety protocols.
Epic Willow Go-Live Support Specialist
Optum Health
Goshen, NY
02.2025 - 03.2025
Epic Grand Central Go Live Consultant
Mount Sinai Health System
New York, NY
04.2024 - 05.2024
- Trained staff on patient registration processes, improving accuracy in transfer center operations.
- Managed initiation and acceptance of transfers, ensuring documentation met compliance standards.
- Documented updates for transfers, enhancing clarity and efficiency in operational workflow.
Epic Grand Central Go Live Consultant
Mount Sinai Health System
New York, NY
04.2024 - 05.2024
EPD Registration/Epic ASAP Training Beaker
Bon Secours St. Mary's Hospital (BSMH)
Richmond, VA
05.2023 - 06.2023
- Delivered ATE support for ED Registration, ADT, ASAP, and Beaker to enhance system functionality
- Facilitated navigation through Epic programs by placing orders, managing medical records, and utilizing smart phases for improved workflow
- Collaborated with team members to enhance workflow efficiency with leadership, trainers, and overall team
- Trained end users on simplifying the use of In Basket
- Supported nurses and physicians by streamlining workflow and enhancing clinical documentation processes
- Supported physicians with medication reconciliation for discharge, orders and orders set
ED Registration/Epic ASAP Training Beaker
Bon Secours St. Mary's Hospital (BSMH)
Richmond, VA
05.2023 - 06.2023
Education
Associate of Applied Science - Dental Hygiene
Austin Community College
Austin, TX 06.2024 - 09.2026
Registered Dental Assistant - Dental Assistant
RDA Training Academy
CA 08.2020 - 12.2020
GED
Austin, TXSkills
- EHR implementation Specialist
- Meditech Expanse Trainer
- Specialized in Expanse Surgery
- Oncology Expanse Go Live Support
- Expanse HOC Ambulatory Support
- Front Desk Staff Support
- Epic Credential Trainer
- Epic ambulatory proficiency
- Epic Cadence proficiency
- Curriculum Development
- Training Plans
Certification
- Epic Technical Proficiencies: Ambulatory
- Epic Technical Proficiencies: Cadence
- Epic Technical Proficiencies: Orders
- Epic Technical Proficiencies: ClinDoc
- Ential Trainer
- Ified Trainer
Personal Information
Title: EHR implementation Specialist / Epic Go-Live Support Specialist
Timeline
Epic ASAP Go-Live Support Specialist
Emory Healthcare
05.2026 - 06.2026
Epic ASAP Go-Live Support Specialist
Emory Healthcare
05.2026 - 06.2026
Epic Beaker
Oshner Health
03.2026 - 04.2026
Epic Beaker
Oshner Health
03.2026 - 04.2026
Epic Willow Go-Live Support Specialist
Optum Health
02.2025 - 03.2025
Epic Willow Go-Live Support Specialist
Optum Health
02.2025 - 03.2025
Associate of Applied Science - Dental Hygiene
Austin Community College
06.2024 - 09.2026
Epic Grand Central Go Live Consultant
Mount Sinai Health System
04.2024 - 05.2024
Epic Grand Central Go Live Consultant
Mount Sinai Health System
04.2024 - 05.2024
EPD Registration/Epic ASAP Training Beaker
Bon Secours St. Mary's Hospital (BSMH)
05.2023 - 06.2023
ED Registration/Epic ASAP Training Beaker
Bon Secours St. Mary's Hospital (BSMH)
05.2023 - 06.2023
Registered Dental Assistant - Dental Assistant
RDA Training Academy
08.2020 - 12.2020
GED