Oyindamola Thomas
Randallstown,USA
Summary
Resourceful Epic ASAP Go-Live Support Specialist recognized for high productivity and efficiency in task completion. Possess specialized skills in system troubleshooting, workflow optimization, and end-user training that ensure smooth operational transitions during go-live phases. Excel in problem-solving, communication, and adaptability, enabling successful collaboration with healthcare professionals to enhance patient care through technology.
Overview
3
3
years of professional experience
Work History
Epic ASAP Go-Live Support Specialist
Intermountain Healthcare
09.2025 - Current
- Provided real-time support during Epic ASAP Go-Live events to ensure system functionality.
- Assisted end-users with troubleshooting and navigating the Epic ASAP system effectively.
- Collaborated with cross-functional teams to address issues and enhance user experience during transitions.
- Conducted training sessions for staff on new features and best practices within the Epic ASAP environment.
- Adapted quickly to changes in workflows, demonstrating flexibility in high-pressure situations during Go-Lives.
Epic Ambulatory Consultant
Optum Care
11.2024 - 12.2024
- Assisted in analyzing workflows within Epic Ambulatory system to enhance healthcare delivery efficiency.
- Collaborated with clinical staff to troubleshoot and resolve issues related to Epic applications.
- Supported user training sessions for new Epic features, ensuring smooth transitions and adoption.
- Maintained documentation of system configurations and updates for reference by team members.
- Provided technical support during implementation phases of Epic Ambulatory projects, facilitating effective communication among stakeholders.
EPIC Inpatient Go Live /ClinDoc
Guthrie Lordes Health
06.2024 - 06.2024
- Taught clinical staff how to start up their own Smart Tools and Smart Phases and use them efficiently
- Assisted clinical staff by making notes of issues, reconciliation, and reaching out to command center for further assistance
- Supported the Surgeons and RN in the operating room
- Responsible for following up and resolving underlying issues sent to the command center
- Assisted clinical staffs with note dictation and use of smart tools
- Assisted in maintaining records of preference list and supported with medication reconciliations
Epic Ambulatory Support
Hartford Healthcare
05.2024 - 05.2024
- Helped the front desk officers with scheduling appointments and registration workflows
- Helped Physicians with the Wrap up activity
- Helped Physicians with ordering prescriptions and ensuring them as favorites, if they frequently placed
- Supported clinical staffs on routing through the clinical workflow
- Assisted in maintaining records of preference lists, and helped clinical staff with placement of orders in Epic System
- Helped end users with resolving issues concerning navigation, patients order, troubleshooting, Epic system issues, and other on-site issues
Epic Care Clindoc, Orders ATE support
Oklahoma University Healthcare
05.2023 - 06.2023
- Provided direct analytical EPIC floor support to physicians, nurses, and other clinical staff during go-live
- Escalated unresolved issues to the IT team as need arises
- Trained Nurses on how to work in their MAR and flowsheet to ensure accurate charting, such as administering medications, adding LDA to patient’s chart, imputing vitals, override pulls, documenting end of shift, etc
- Assisted end-users in complex application functionality
- Collaborated with IT and Clinicians to share knowledge to promote the best end user outcomes
Epic ClinDoc
Trinity Health
10.2022 - 11.2022
- Aided in ATE for clinical staffs
- Assisted in maintaining records, checking inventories and making reports
- Built solid relationships with clinical, non-clinical staffs, and project team in order to increase efficiency
- Provided elbow support to clinical staffs and front desk officers
Education
Bachelor of Science - Political Science
Lead City University
NigeriaSkills
- Epic cadence proficiency
- Epic ASAP proficiency
- Emergency department expertise
- Epic clindoc proficiency
- Communication
- End-user training
- Clinical workflow
- On-site support
Timeline
Epic ASAP Go-Live Support Specialist
Intermountain Healthcare
09.2025 - Current
Epic Ambulatory Consultant
Optum Care
11.2024 - 12.2024
EPIC Inpatient Go Live /ClinDoc
Guthrie Lordes Health
06.2024 - 06.2024
Epic Ambulatory Support
Hartford Healthcare
05.2024 - 05.2024
Epic Care Clindoc, Orders ATE support
Oklahoma University Healthcare
05.2023 - 06.2023
Epic ClinDoc
Trinity Health
10.2022 - 11.2022
Bachelor of Science - Political Science
Lead City University