Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tawane Jackson

Melbourne

Summary

Accomplished executive with a robust industry background and decisive leadership skills, excelling in strategic planning and change management. Demonstrates a forward-thinking mindset that effectively addresses challenges while aligning organizational goals with future demands. Notable achievements include leading successful transformations that enhanced operational efficiency and team performance. Committed to driving innovation and sustainability in the face of evolving market landscapes.

Overview

18
18
years of professional experience

Work History

Epic Clinical Go Live Support

Christus Health
San Antonio
01.2025 - Current
  • Providing elbow-to-elbow support to oncology MDs, NPs, and nurses during Go-Live support.
  • Help resolve issues that MDs, NPs, and nurses have, and triage the issues to the command center.
  • Educate oncology physicians on-screen navigation, create and modify shortcuts, and personalize workspaces and settings.
  • Training oncology MDs, NPs, and nurses on managing their in-basket, today's patient, and their patient list.
  • Educate and assist oncology providers and nurses on how to document encounters, and manage in-basket, order, and preference lists.
  • Train on the system, and then assist the medical staff in using the system to document patients' medical problems and history.

Epic Clinical Go Live Support

Methodist Le Bonheur
10.2024 - Current
  • Providing elbow-to-elbow support to MDs, NPs, and Nurses during Go-Live support
  • Resolving issues that MDs, NPs, and nurses might have and transferring the issues to the command center
  • Educating physicians on-screen navigation, creating and modifying shortcuts, and personalizing workspaces and settings
  • Train MDs, NPs, and nurses on managing their in-basket, today's patient, and their patient list
  • Educating and assisting providers and nurses in documenting encounters and managing in-basket orders and preferences
  • Providing technical support to end users by answering questions, troubleshooting problems, and maintaining workstation and LAN performance
  • Providing answers to end users, identified problems, and guided end users through corrective steps
  • Create work tickets and forward them to the correct department to resolve them

Epic Clinical Go Live Support

Boston Children's Hospital
06.2024 - Current
  • Provided technical support to end users by answering questions, troubleshooting problems, and maintaining workstation and LAN performance
  • Provided answers to end users, identified problems, and guided end users through corrective steps
  • Created work tickets and forwarded them to the correct department to be resolved

Epic Clinical Go Live Support

Dayton Children's Hospital
03.2024 - Current
  • Provided technical support to end users by answering questions, troubleshooting problems, and maintaining workstation and LAN performance
  • Provided answers to end users, identified problems, and guided end users through corrective steps
  • Created work tickets and forwarded them to the correct department to be resolved

Executive Director

Jeremiah's House, LLC
Melbourne
10.2019 - 08.2024
  • Provided client services in residential and community settings.
  • Facilitated housing solutions for women and children living with HIV through agency partnerships.
  • Worked alongside family, clinicians, case managers, and third parties to identify optimal treatment plans.
  • Maintained up-to-date administrative reports with precise information.
  • Employed techniques for effective behavioral regulation.
  • Built therapeutic connections with patients to promote mental well-being.
  • Provided support to sixty in-house patients through dedicated teaching.
  • Upheld compliance measures to boost care standards across multiple facilities.
  • Designed and conveyed effective discharge plans, integrating healthcare assistance and community resources.
  • Monitored, tracked, and evaluated associate performance based on pre-determined KPIs.
  • Coordinated resources and equipment to help employees meet daily targets.
  • Completed the production plan by forecasting, scheduling, and assigning personnel.
  • Set objectives, oversaw progress, maintained schedules, and resolved issues.
  • Provided hands-on training, boosting employee productivity.
  • Supervised daily tasks to ensure smooth operational flow.
  • Utilized grant writing skills to fund supportive housing initiatives in partnership with a non-profit.

Operations Manager

Open Door Concierge Services, Inc.
Cocoa
11.2020 - 09.2023
  • Help manage recruitment, hiring, and orientation of employees; implement compensation determinations; manage benefits for all staff.
  • As directed, help to develop, implement, and review operational policies and procedures.
  • Analyze and summarize data to prepare and deliver reports.
  • Administration of all financial plans, and general financial oversight and monitoring.
  • Ensured compliance with accounting policies and practices.
  • Managed multiple deadlines while working on multiple projects simultaneously.
  • Prepared comprehensive grant applications with supporting documents to secure funding.
  • Kept up-to-date with potential grant opportunities through continuous research.
  • Helped in delivering crucial aid to meet the fundamental needs of at-risk individuals.

Infectious Disease Case Manager/Tester

Project Response
Fort Pierce
09.2009 - 05.2011
  • Delivered empathetic case management services for individuals living with HIV/AIDS.
  • Facilitated adherence to provider-recommended treatments by interacting within home and community contexts.
  • Assisted individuals in outlining objectives for achieving self-sufficiency.
  • Performed HIV tests for individuals at both mobile locations and office settings.

Office Manager/Infections Disease Counselor

In The Image of Christ, Inc
Fort Pierce
01.2007 - 09.2009
  • Established and enforced HR policies.
  • Handled initial HR inquiries and support needs from personnel.
  • Ensured accuracy and oversight in grant documentation.
  • Performed AP/AR functions, maintained all petty cash, and handled in-house payroll.
  • Developed and coordinated after-school programs for children involved in the juvenile justice system.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Epic Clinical Go Live Support

VCU HEALTH
RICHMOND
12.2021
  • Provided elbow-to-elbow support to MDs, NPs, and Nurses during Go-Live support
  • Resolved issues that MDs, NPs, and Nurses might have and triaged the issues to the command center
  • Educated physicians on-screen navigation, creating and modifying shortcuts, personalizing workspaces and settings
  • Trained MDs, NPs, and Nurses on managing their in-basket, today's patient, and their patient list
  • Educated and assisted Providers and Nurses on how to document encounters, manage in-basket, order, and preference lists
  • Trained on the system and then assisted the medical staff using the system to document patient's medical problems and history

Education

Bachelor of Science - Information Technology

Capella University
DeMotte, IN
05-2027

Bachelor of Science - Social Work

Florida Atlantic University
Boca Raton, FL
05-2001

Skills

  • Data analysis
  • Case management
  • Client Advocacy
  • Project management
  • Employee training
  • Team collaboration
  • Epic Beacon, Cadence, and Ambulatory
  • Recovery support services
  • Building rapport
  • Adept at conflict resolution
  • Database management
  • Client advocacy
  • Epic charting
  • Case management and documentation
  • Daily living activities educator
  • Empathy development
  • Client records management
  • Strong public speaker
  • Social work
  • Case management proficiency
  • Suicide prevention

Affiliations

  • Certified Life Coach
  • Facilitator of SISTA- A women led support group for minority women in underserved communities.
  • Lupus of America Facilitator
  • HIV/Sex Educator

Timeline

Epic Clinical Go Live Support

Christus Health
01.2025 - Current

Epic Clinical Go Live Support

Methodist Le Bonheur
10.2024 - Current

Epic Clinical Go Live Support

Boston Children's Hospital
06.2024 - Current

Epic Clinical Go Live Support

Dayton Children's Hospital
03.2024 - Current

Epic Clinical Go Live Support

VCU HEALTH
12.2021

Operations Manager

Open Door Concierge Services, Inc.
11.2020 - 09.2023

Executive Director

Jeremiah's House, LLC
10.2019 - 08.2024

Infectious Disease Case Manager/Tester

Project Response
09.2009 - 05.2011

Office Manager/Infections Disease Counselor

In The Image of Christ, Inc
01.2007 - 09.2009

Bachelor of Science - Information Technology

Capella University

Bachelor of Science - Social Work

Florida Atlantic University
Tawane Jackson