Nire Lewis
Jacksonville,FL
Summary
Providing "ATE" assistance and seeking a role that leverages my diverse skills and expertise in education and EHR implementation to deliver high-quality support and training to end users and staff. Demonstrating a robust proficiency in charting and documenting within EPIC applications to streamline workflow. Established as a respected Go-Live support consultant, collaborating closely with a range of healthcare professionals during the implementation phase of electronic medical record software.
Overview
1
1
year of professional experience
Work History
Epic Ambulatory Go-Live Support ATE Specialist
The CSI Companies (RWJBH)
10.2023 - 11.2023
- Responded to client inquiries regarding EPIC related issues and provided technical assistance in person as needed.
- Diagnosed and troubleshot hardware, software and network issues, as well as communicated with a helpdesk to solve common/rare Epic issues related to patient charts, scheduling, and template building
- Built and tailored workflows in a Ambulatory Infusion Center setting to maintain efficiency and accuracy.
- Configured hardware, devices, and software such as specimen scanners, zebra label printers and PC to set up work stations for the client.
- Generated reports to track performance and analyze trends.
- Configured and tested new software and hardware.
Epic Ambulatory Go-Live Support ATE Specialist
The CSI Companies (University Hospitals)
09.2023 - 10.2023
- Responded to client inquiries and provided technical assistance in person as needed.
- Helped front desk end users to properly schedule, check-in, and register/pre-register patients efficiently
- Aided in helping the end users to build templates within epic mirroring templates built prior in previous EMR.
- Configured hardware, devices, and software to set up work stations, and troubleshot any glitches in the devices within the clinic.
- Helped to setup "Haiku" for providers to successfully use while out of the office.
- Helped Providers to document proper workflows as well as note take and e-prescribe
Epic Ambulatory Go-Live Support ATE Specialist
The CSI Companies (Virtua Rowan)
05.2023 - 06.2023
- Responded to customer inquiries and provided technical assistance over phone and in person as needed.
- Assisted in Appointment Conversion, and patient chart immigration
- Aided the end users in pre-charting and pre registering patients efficiently.
- Assisted with Note taking, and note building for the providers, and MA's/NP's
- Helped to assist with proper billing, level of service documentation
Epic Ambulatory Go-Live Support ATE Specialist
The CSI Companies
03.2024 - 04.2024
- Enhanced end-user experience by providing comprehensive Epic Ambulatory Go-Live Support to clinicians and staff members.
- Reduced downtime and increased efficiency by troubleshooting and resolving issues with the Epic software.
- Improved user proficiency by conducting training sessions on the utilization of the Epic Ambulatory system.
- Assisted in the successful implementation of the Epic Ambulatory module, contributing to better patient care and data management.
- Provided ongoing support to users, addressing concerns or difficulties they faced while navigating the system.
Education
No Degree - Business Administration And Management
The Ohio State University
Columbus, OH06.2020
High School Diploma -
Shaker Hts High School
Shaker Heights, OH06.2016
Skills
- Go-Live support experience
- End-user training
- Interpersonal skills
- Team collaboration
- EHR implementation
- Clinical workflow knowledge
- Help Desk Support
- Haiku Support
- Cadence/Prelude
Timeline
Epic Ambulatory Go-Live Support ATE Specialist
The CSI Companies
03.2024 - 04.2024
Epic Ambulatory Go-Live Support ATE Specialist
The CSI Companies (RWJBH)
10.2023 - 11.2023
Epic Ambulatory Go-Live Support ATE Specialist
The CSI Companies (University Hospitals)
09.2023 - 10.2023
Epic Ambulatory Go-Live Support ATE Specialist
The CSI Companies (Virtua Rowan)
05.2023 - 06.2023
No Degree - Business Administration And Management
The Ohio State University
High School Diploma -
Shaker Hts High School
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