Oluwaseun Balogun

- Provide one on one training, offering refresher lessons or explaining Epic features in real-time to ensure that providers use the system effectively.

- Guided users on navigating the Epic interface, creating and using SmartPhrases , SmartTexts, and customizing documentation templates.

- Troubleshot issues in real time and escalated complex problems to application analysts or IT when necessary.

- Promoted efficient use of Epic ClinDoc features to enhance documentation accuracy, speed, and compliance.

• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Trained nurses, physicians, and ancillary staff on documentation, orders, and clinical workflows.
• Conducted one-on-one and group training sessions for efficient use of Epic SmartTools.
• Haiku Set ups
• Providers Personalization

• Extracted, structured and analyzed data from medical charts to build database.
• Structured data according to different disease types.
• Worked with multiple data sources to extract information and pulled into various reports.
• Maintained highest standards through quality assurance process to identify and correct mistakes and inconsistencies in abstracted data.

• Configured Epic ClinDoc applications according to user requirements.
• Collaborated with IT personnel to troubleshoot any application or hardware related problems that occurred during the Go-Live process.
• Provided one-on-one training for providers and nurses during the go-live phase.
• Assisted clinicians with creating smart phrases, and the use of smart tools.
• Educated physicians on documentation, managing In-basket, orders, and preference lists.
• Worked with coworkers to complete tasks.

• Provided one-on-one support to providers, nurses, and unit clerks during Cerner go-live, ensuring smooth adoption of clinical workflows and documentation tools.
• Answered user questions and resolved concerns professionally and sensitively, focusing on workflow optimization and user comfort.
• Offered real-time navigation assistance across Cerner modules, including iView, MPages, AdHoc Forms, and CareCompass.
• Followed established guidelines from both project leadership and the healthcare facility to ensure consistent and compliant support.
• Acted as a point of escalation for technical and end-user issues within assigned units, collaborating with IT or analysts as needed.
• Participated in shift huddles to align with team goals and provide strategic support coverage throughout each shift.

• Provided one-on-one guidance to providers, nurses, medical assistants (MAs), physician assistants (PAs), unit clerks, and front desk staff during Epic Ambulatory go-live.
• Responded to workflow-related questions with professionalism and sensitivity, ensuring users felt confident navigating Epic.
• Supported all clinical and administrative roles within the ambulatory clinic, assisting with documentation, scheduling, orders, and patient encounters.
• Followed project guidelines and facility protocols to ensure consistent, high-quality support aligned with leadership expectations.
• Assisted with In-Basket management, helping providers and nurses review, respond to, and clear patient messages and tasks.
• Delivered real-time technical and workflow troubleshooting to minimize disruptions and promote effective system use.