Heidi Horner

• ASAP Build moving client from different instance of Epic. Worked closely with ED Physician champions and workgroups. Built out all Discharge SmartSets for EDs and Urgent Cares. Updated AVS build with several custom print groups needed that were not available in Foundation build.
• Care Areas
• Track Board Views
• Reporting
• Navigators
• Narrators
• Rules
• Flowsheet build.

• ASAP build for moving client from different instance of Epic to their own
• I completed their Facility Charge Calculator build, and did all of the FCC testing. Worked closely with ED staff and HIM coders to verify different levels wanted to suggest for each rule built in Epic.
• Narrators
• Navigators
• Flowsheets
• Reports
• Results Routing
• Inbasket setup and more

• Assist with build for moving from Cerner to Epic. Facility has 4 EDs and 5 Urgent Cares that will be using ASAP
• InBasket & Results Routing build
• EDie integration setup
• Zoll integration setup
• Order panels and Quick List build
• Flowsheet build
• Navigator and Narrator build
• Required Documentation setup
• Geriatric Documentation build

• Worked on device integration for several sites, including Epic device build, testing and troubleshooting.
• Completed needed updates and testing for Indicia/MCG upgrade
• Built jobs, batches, and run for workload acuity scoring tool for all UPH community connect sites
  
• Completed Epic flowsheet build for Newborn Glycemic Management project
• Completed Epic Monitor build for several sites for Dietary and MedSurg large display boards
  

ASAP build for new implementation

• ED and specialty Narrators
• Required Documentation
  
• Triage Navigator
• ED Maps
  
• Facility Charge Calculator
  
• Implementation & go-live support
  

• Completed all Orders and ASAP build for new rural partner site
• Mentored new employees on Orders and ASAP build for new facility

• Infusions Therapy Plans - Pre-Auth Referral project
• Project Manager - I coordinated the project, held update meetings, sent out minutes, and delegated tasks to team
• ClinDoc builder for Therapy Plan edits, Reporting Workbench reports, Summary reports

• Provisioned new users and providers
• Off-boarded exiting users and providers
• Resolved tickets via Service Now

• Worked on Order Transmittal Optimization project, cleaning up existing Order Transmittal rules
• Worked on Nursing Documentation Optimization project, which included condensing flowsheets into a more efficient structure, including cascading rows.
• Covered day call once per week for the entire Core Team, which included Orders, ASAP and ClinDoc
• Resolved tickets in Service Now

• Completed all Orders build for 5 new rural partner hospitals
  
• Mentored new Employee on Orders build for new facilities, troubleshooting issues

• Assisted Orders Team with ticket backlog, via Service Now, after large go-live at Meriter
  
• Built out Pro Charging w/Notes Entry for hospitalists at multiple facilities
  

• Assisted in ASAP build for new facility going live in Bozeman
• Built MEWS auto-calculator for use by both ASAP as well as IP
• Assisted ASAP team with service tickets
• Assisted in education for staff in Bozeman

• EPIC ASAP build and implementation Epic 2014 Upgrade
• Reviewed Nova Notes, led team in upgrade discussions and Nova note processing
• Built out some of the upgrade items including changes to trackboards, AVS and Narrator enhancements

• Assisted Epic Security team with ticket backlog as well as with tickets during multiple go-lives via Service Now
• Provisioned new users and providers, termed inactives and processed updates for existing users and providers
• Migrated provider and user records via data courier for application teams

• EPIC ASAP build and implementation for 8 rural, critical access hospitals
• Assisted with Order panels, OSQ, SER and EMP audits and edits prior to go-live
• Go-Live support
• Troubleshooting of go-live tickets via Service Now

• Designed and built a new navigator containing 18 custom smartforms for ED SANE documentation; including creating over 200 new SmartData elements which were submitted to Epic for review and subsequently released to other clients via SU
• Built merged documentation to accommodate partnership with a new hospital, which involves building Children's content into University of Colorado's instance of Epic for the new ‘Children's Hospital at Memorial'
• Assisted with Order panels, OSQ audits and edits.
• Go-Live support
• Covered day call for all clinical teams

• EPIC ASAP build and implementation for 8 new facilities. My primary responsibilities were new build of rooms, beds, care areas and DEP records prior to go-live.
• Go-Live support

• I was a key member in the implementation of Epic in the Salem Hospital Emergency Department, Salem Urgent Care Center, and the West Valley Emergency Department in 2006. I supported all three departments prior to the Epic go-live, and after, until March 2012
  
• I was a key member of the CPOM implementation for both Salem and West Valley Hospitals (critical access)
  
• I was a member of the Data Courier project, which went live in the fall of 2011
  
• I analyzed the needs of end users and clinicians and translate into practical software workflow by building appropriate screens, reports, pathways, users, security classes, doc flowsheets, navigators, nursing narrator, trackboards and master files in Epic.
  
• Master files that I work with on a regular basis are: DEP, E2N, E2R, E2U, ECL, EMP, FLO, FLT, LED, LOD, LOM, LPG, LPR, LQH, LRP, LVN, LVW, LWS, PAF, SER, VCN
  
• Troubleshooting and resolving tickets via Service Now

• Provided primary software support for several departments, including the Emergency Department, Labor & Delivery, Radiation Oncology and Special Procedures
  
• Implemented software upgrades and install new software releases
  
• Provided support for Net Access users both internally and externally
  

• Provided first-line troubleshooting and software support for all hospital staff, rebuilt and installed PCs. Analyzed daily error reports