Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Adetomiwa Ajuwon

Richmond,MA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Tivity Health Inc.
12.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Data Entry Clerk

1st Choice Wellness
11.2022 - 10.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Data Analyst Intern

Robert Half
05.2023 - 07.2023
  • Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
  • Optimized SQL queries for faster processing times, increasing overall productivity within the team.
  • Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
  • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.

Adminstrative Assistant

Confidential
04.2021 - 11.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

Bachelor of Science - Public Administration

Lamar University
Beaumont, TX
05.2024

Associate of Applied Science - Pre-nursing

Houston Community College
Houston, TX
12.2021

High School Diploma -

Harmony Science Academy-Houston
Houston, TX
06.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Appointment Scheduling
  • Team Development
  • Administrative Support
  • Documentation
  • Data Collection
  • Filing
  • Sales expertise
  • Account updating
  • book keeping

Affiliations

  • Nigerian student association - vice president

Languages

Yoruba
Native or Bilingual

Timeline

Customer Service Representative

Tivity Health Inc.
12.2023 - Current

Data Analyst Intern

Robert Half
05.2023 - 07.2023

Data Entry Clerk

1st Choice Wellness
11.2022 - 10.2023

Adminstrative Assistant

Confidential
04.2021 - 11.2022

Bachelor of Science - Public Administration

Lamar University

Associate of Applied Science - Pre-nursing

Houston Community College

High School Diploma -

Harmony Science Academy-Houston

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Adetomiwa Ajuwon