Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
7
7
years of professional experience
Work History
Case Manager
providence total care
Houston
01.2023 - Current
Participated in interdisciplinary team meetings to discuss treatment options.
Provided referrals to appropriate health care providers or other community resources.
Counseled clients on available resources within the community that could help meet their needs.
Participated in professional development activities related to case management best practices.
Educated clients about mental health conditions, medications and self-care techniques.
Compiled reports on cases and submitted them to supervisors as required.
Assessed clients' needs, developed service plans and monitored progress towards goals.
Monitored client progress through regular follow-up contacts.
Provided crisis intervention support for clients in emergency situations.
Maintained accurate case records and documentation according to agency guidelines.
Correctional Officer Psych Facility
Texas Department Of Criminal Justice
Sugar Land, TX
01.2019 - 02.2023
Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Responded to emergency situations such as riots or disturbances with appropriate force measures.
Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Facilitated communication between inmates and facility staff, including relaying requests and grievances.
Behavioral Health Technician
Thomas and lewin Associate
Rosenberg, TX
02.2017 - 03.2019
Assessed patient behavior, reactions and responses to treatment plans.
Responded promptly to any emergency situations that may arise within the facility.
Advised clinical staff regarding appropriate interventions for behavioral issues.
Completed patient reports daily and submitted to management for evaluation.
Cultivated relationships with fellow staff members to enhance team collaboration.
Administered oral medications following physician's prescriptions and instructions.
Influenced patients' behavior with interaction, counseling or instruction.
Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Education
Bachelor of Science - Psychology
University of Houston - Victoria
Victoria, TX
05-2024
Associate of Science - Psychology
Houston Community College
Houston, TX
05-2021
Skills
Records Management
Health History Documentation
Care Coordination
Chronic Disease Management
Utilization review
Discharge Planning
Relationship Building
Stakeholder Collaboration
Crisis Intervention
Case Documentation
Patient Management
MS Office
Data Entry and Analysis
Timeline
Case Manager
providence total care
01.2023 - Current
Correctional Officer Psych Facility
Texas Department Of Criminal Justice
01.2019 - 02.2023
Behavioral Health Technician
Thomas and lewin Associate
02.2017 - 03.2019
Bachelor of Science - Psychology
University of Houston - Victoria
Associate of Science - Psychology
Houston Community College
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