Shamenie Bodh
Queens,NY
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
26
26
years of professional experience
Work History
Case Manager
The New Homestead Home for Adults
Kew Gardens, New York
03.2023 - Current
- Collaborated with healthcare team to improve care quality, reduce costs and gauge Resident's progress.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Monitored and kept meticulous records of patient and response of patient to medication.
- Provided crisis intervention support for clients in emergency situations.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Recruited, interviewed, and hired volunteers and staff.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
- Assisted individuals with eligibility for available benefits.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Maintained up-to-date case records with case activity status.
- Supported family members by providing information on local support groups.
- Provided referrals to appropriate health care providers or other community resources.
- Transitioned Residents to different providers based on progress or needs.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Identified needs of Residents promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Consulted with staff on resolution of complex service issues.
- Organized group activities to provide socialization opportunities for clients.
- Monitored client progress through regular follow-up contacts.
- Coordinated support services and optimized communication between healthcare workers and Residents.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members at all times.
Medical Technician Supervisor
The New Homestead Home for Adults
Kew Gardens, New York
06.2021 - 03.2023
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to families when face-to-face or through phone conversations.
- Approached Residents and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Maintained open communication with Residents and , resulting in successful project outcomes.
- Monitored medical supply inventory to ensure consistent availability of critical items.
- Ordered supplies necessary for laboratory operations from approved vendors or suppliers.
- Managed inventory purchasing, organization and tracking.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Requested refills of prescriptions when needed.
- Provided excellent patient support and care to patients and families.
- Responded promptly to inquiries from staff members regarding laboratory services.
- Monitored patients for medical changes and reported to primary care physicians.
Teacher
Al-Ihsan Academy
Queens , New York
09.2019 - 06.2020
- Maximized teaching effectiveness through the use of technology including interactive whiteboards and online resources.
- Developed and executed curriculum-based lesson plans.
- Instructed students across various academic subjects including math, science, language arts, social studies and history.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Maintained a safe and orderly learning environment for all students.
- Encouraged critical thinking skills and problem solving strategies among students.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Teacher
Ministry Of Education
Georgetown , Guyana
09.1998 - 06.2019
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Participated in workshops, trainings and conferences to improve educational skills.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Education
Home Health Aide
Brooklyn Institute of Vocational Training
Queens10-2021
Certificates - EKG & Phlebotomy Technician
Igbans Institute of Vocational Training
Laurelton, NY04-2021
Associate of Science - Education
Cyril Potter College of Education
Georgetown, Guyana06-2000
Skills
- Needs Assessment
- Care Coordination
- Discharge Planning
- Family Education
- Patient Support
- Regulatory Compliance
- Referral Coordination
- Case Management
- Community Outreach
- Records Management
- Client Advocacy
- Home Visits and Inspections
- Patient Assessment
- Decision-Making
- Cross-Functional Collaboration
- Organization and Multitasking
- Positive Attitude
- Intervention Plans
- Resource Management
- Documentation Proficiency
- Problem-Solving
- Medical Records Management
- Social Work
- Patient Management
- Conflict Resolution
- Crisis Intervention
- Email and Telephone Etiquette
- Community Resources
- Case Management Tracking
- MS Office
- Emotional Awareness
- Documentation and Reporting
- Data Entry and Analysis
- Recruitment
- Curriculum Implementation
- Cooperative Learning Experience
- Classroom Instruction
- Student Engagement
- Performance Assessments
- Elementary Education
- Child Development
- Lesson Planning
- Behavior Management
- Parental participation
- Cognitive and behavioral development
- Innovative lesson planning
- Classroom Management
- Public Speaking
Timeline
Case Manager
The New Homestead Home for Adults
03.2023 - Current
Medical Technician Supervisor
The New Homestead Home for Adults
06.2021 - 03.2023
Teacher
Al-Ihsan Academy
09.2019 - 06.2020
Teacher
Ministry Of Education
09.1998 - 06.2019
Home Health Aide
Brooklyn Institute of Vocational Training
Certificates - EKG & Phlebotomy Technician
Igbans Institute of Vocational Training
Associate of Science - Education
Cyril Potter College of Education
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