Adham Ibrahim
Cleveland
Summary
Dynamic operations manager with a proven track record at Lakeside Livery LLC, enhancing service delivery and customer satisfaction. Skilled in business planning and documentation, I successfully implemented inventory systems and improved operational workflows, achieving significant efficiency gains. Adept at hiring and team leadership, I foster strong relationships to drive performance and growth.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Lakeside Livery LLC
Cleveland, OH
09.2025 - Current
- Developed efficient operational workflows to enhance service delivery and customer satisfaction.
- Implemented inventory management systems to streamline supply chain processes.
- Analyzed sales data to identify trends, informing product offerings and promotional strategies.
Driver
Uber And Lyft
01.2022 - Current
- Learned and applied safety protocols for vehicle operation.
- Adapted to changing conditions as needed.
- Provided excellent customer service during interactions at delivery points.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Delivery Driver
Amazon
Cleveland, OH
01.2020 - 08.2022
- Ensured timely delivery of packages while adhering to safety protocols and traffic regulations.
- Operated delivery vehicle efficiently, maintaining cleanliness and compliance with inspection standards.
- Utilized handheld devices for route optimization and package tracking during deliveries.
- Communicated effectively with customers, addressing inquiries and resolving delivery issues promptly.
- Managed time effectively, prioritizing deliveries to meet strict deadlines consistently.
- Collaborated with team members to streamline delivery processes and enhance overall service quality.
- Assisted in training new delivery drivers on operational procedures and safety guidelines.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Manager
Five Points Gas Station
Cleveland, OH
12.2018 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
Little Caesars
Cleveland, OH
06.2015 - 11.2018
- Oversaw daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members in customer service and operational efficiency.
- Implemented inventory management practices, reducing waste and optimizing supply chain processes.
- Enhanced team productivity through streamlined training programs and performance feedback sessions.
- Coordinated promotional campaigns, increasing customer engagement and sales volume.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Managed scheduling and staffing, ensuring optimal coverage during peak hours for improved service delivery.
- Developed standard operating procedures to improve consistency in store operations and enhance customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Chef
Jack’s Deli
Cleveland, OH
12.2014 - 06.2015
- Prepared ingredients and menu items following established recipes and quality standards.
- Operated kitchen equipment safely and efficiently to ensure food safety compliance.
- Maintained cleanliness and organization of kitchen workspace to support efficient operations.
- Assisted in inventory management, tracking supplies to minimize waste and shortages.
- Trained junior staff on cooking techniques, fostering skill development and teamwork within the kitchen.
- Implemented best practices for food preparation and storage, improving overall kitchen efficiency and safety.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
Relationship Manager
Citi Bank
Cairo, Egypt
07.2007 - 08.2011
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed client portfolios to identify opportunities for cross-selling financial products.
- Developed tailored financial solutions based on comprehensive client needs assessments.
- Led strategic initiatives to improve service delivery and operational efficiency across teams.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Education
Bachelor of Arts - Translation
Mokatam Academy
Cairo, Egypt05.2004
High School Diploma - College Preparatory
Mansoura Language School
Mansoura, Egypt05.1998
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Languages
Arabic
Native or Bilingual
Timeline
Owner/Operator
Lakeside Livery LLC
09.2025 - Current
Driver
Uber And Lyft
01.2022 - Current
Delivery Driver
Amazon
01.2020 - 08.2022
Manager
Five Points Gas Station
12.2018 - 12.2020
Manager
Little Caesars
06.2015 - 11.2018
Chef
Jack’s Deli
12.2014 - 06.2015
Relationship Manager
Citi Bank
07.2007 - 08.2011
Bachelor of Arts - Translation
Mokatam Academy
High School Diploma - College Preparatory
Mansoura Language School