Hi, I’m
ADHILAKSHMI SUKUMARAN
McKinney,TX
Summary
Dedicated and professional individual with a proven track record in fast-paced office settings. Thrives as a hardworking team player, excelling in completing various clerical tasks and providing valuable staff support. Renowned for responsibility, punctuality, and high productivity. Capable of working with little to no supervision. Brings extensive experience in customer service, sales, teaching, and administrative tasks, offering a well-rounded skill set to any role. Highly efficient in planning, problem-solving, and communication skills ensure seamless operations and exceptional service delivery.
Overview
5
years of professional experience
Work History
Outreach
Software QA Engineer
01.2022 - 01.2024
Job overview
- Managed quality assurance initiatives for Knowledge AI Assistant (KAIA), a cutting-edge Outreach SaaS solution capturing live transcriptions during Zoom or Teams Meetings to accelerate deal closures and support Sales Development Representatives(SDRs).
- Worked closely with cross-functional teams including product owners, designers, and development engineers to verify test scenarios for complete coverage of requirements.
- Designed Design Template using Lucidchart and facilitated collaborative test planning sessions with developers and QA engineers. Categorized test cases for improved efficiency.
- Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions.
- Served as an advocate for a user-centric approach to software development, working closely with UX designers and developers to ensure seamless user experiences for all products.
- Developed comprehensive spreadsheets for creating test cases and conducting Bugbash sessions, enabling effective decision making for alpha release.
- Conducted Daily Build Verification Tests (BVT's) and documented findings within Jira X-Ray.
- Conducted weekly Bug Triage meetings with Developers and Managers to triage new bugs and review bugs older than five weeks in the backlog.
Omni Interactions
Customer Service Representative
09.2020 - 12.2020
Job overview
- Managed Ticket processing for Rakuten Cashback's
- Implemented streamlined procedures for processing customer cashback's from raised tickets.
- Streamlined ticket processing using Zendesk platform.
- Prioritized and resolved customer inquiries based on ticket sequence
- Consistently achieved and exceeded a target of 17 tickets per hour.
- Performed necessary customer verifications and implemented appropriate procedures to address reported issues.
- Demonstrated aptitude in handling cashback transactions within prescribed thresholds, escalating to supervisor when necessary.
Omni Interactions
Benefits Claim Representative
06.2020 - 08.2020
Job overview
- Managed the processing of benefit claims for Washington state employees
- Utilized CRM for assigning claims
- Determined approval of claims through calculation of qualifying event and period based on application dates.
- Conducted phone calls to confirm qualifying event and date with employees.
- Handled each call in a professional manner.
- Proactively followed up with customers and communicated clearly to maintain high levels of customer satisfaction.
- Performed regular reviews of support tickets to identify common issues and potential areas for improvement.
Children's Lighthouse
Assistant Teacher
03.2020 - 05.2020
Job overview
- Provided care and support for children between the ages of 2 to 6.
- Assisted my co-teacher to implement the lesson plans from the curriculum.
- Maintained a well-kept classroom that encourages children to create, explore and make decisions with confidence
- Helps with feeding children, and modeling table manners by sitting with the children at family style meals
- Discovered what works best for each child as you teach them about the world around them
- Facilitated and supervised outside play activities.
Omni Interactions
Census Survey Representative (Part - Time)
03.2020 - 05.2020
Job overview
- Collecting and Recording Accurate, consistent and reliable data from a Census Questionnaire assistance line
- Follow the script when making calls to assure call quality
- Assure each call is handled in a professional manner.
- Performed Other duties assigned by the supervisor.
- Making calls to the census questionnaire assistance line using Brightpattern software and rate the representative based on their response.
Motorplex Tamil Academy
Teacher Volunteer
08.2018 - 04.2020
Job overview
- Teaching Our native language tamil for the kids aged 3 - 7 years old.
- Implemented prescribed lesson plans with precision each week.
- Conducting Monthly tests and identifying their flaws to make them improve in the upcoming tests.
- Excellent ability to reach to the target students' knowledge grasping level and implant appropriate teaching methods and techniques
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Knowledge of utilizing all the modern teaching aids appropriately and effectively
- Managed the regular tasks of sending homework emails on a weekly basis and updating test scores monthly on the CTA website with personal login access as a routine responsibility.
- Maintains exceptional personal and work ethic standards.
Collin County Elections
Temporary Clerk
01.2020 - 02.2020
Job overview
- Proficient in executing a wide range of clerical tasks and office procedures
- Managed and sorted voter's registration correspondence as per the NVRA source codes
- Obtained certification in security awareness training for handling sensitive information
- Entered voter's details including name, date of birth, and social security number into the VEMACS tool
- Provided assistance to voters over the phone by addressing their queries.
Education
Sathyabama University
Bachelor of Technology from Bioinformatics | Aug 2005 - Mar 2009
Sathyabama University
Master of Technology from Bioinformatics | Aug 2009 - Mar 2011
Skills
- Data Entry and Order Processing
- Word Processing (45 WPM)
- Teaching strategies
- Lesson Plan Implementation
- Special Education Support
- Classroom Management
- Microsoft Office Suite
- Spreadsheet and Database Programs
- CRM Platforms
- Administrative Support
- Purchasing, Shipping and Receiving Operations
- Account Records Management
- Document Storage and Cloud-Based Systems
- Engaging proficient computer skills
- Improving record storage capability
- Answering client inquiries and scheduling appointments
Timeline
Software QA Engineer
Outreach
01.2022 - 01.2024
Customer Service Representative
Omni Interactions
09.2020 - 12.2020
Benefits Claim Representative
Omni Interactions
06.2020 - 08.2020
Assistant Teacher
Children's Lighthouse
03.2020 - 05.2020
Census Survey Representative (Part - Time)
Omni Interactions
03.2020 - 05.2020
Temporary Clerk
Collin County Elections
01.2020 - 02.2020
Teacher Volunteer
Motorplex Tamil Academy
08.2018 - 04.2020
Sathyabama University
Bachelor of Technology from Bioinformatics | Aug 2005 - Mar 2009
Sathyabama University
Master of Technology from Bioinformatics | Aug 2009 - Mar 2011
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