Joanna Ornelas
New Braunfels,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Manager
Molly Maid
New Braunfels, TX
02.2025 - 03.2026
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw daily operations, ensuring efficient workflow and high service quality.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees
Cashier
Ross Dress for Less
New Braunfels, Texas
03.2024 - 03.2025
- Checked vehicle daily, handled basic upkeep and helped coordinate major maintenance needs
- Drove approved vehicles to deliver letters, legal envelopes and large packages
- Secured mail from tampering or loss to meet strict standards
- Accounted for and turned in money collected during mail route
- Distributed mail and parcels to mail rooms inside businesses and multifamily dwellings
- Walked or drove to deliver mail to residences and business establishments along specified routes
- Organized daily routes, managing efficient delivery of mail and packages to customer residences and business locations
Customer Service Representative
HD Supply
Santee, CA
03.2021 - 01.2023
- Resolved customer inquiries efficiently using CRM software to manage service requests.
- Provided detailed product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to streamline order processing and enhance service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Substitute Classroom Teacher
Child Care Careers
San Diego, CA
12.2019 - 01.2020
- Delivered lesson plans
- Managed and implemented classroom activities in alignment with goals
- Engaged with students for duration of teacher absence
- Demonstrated commitment to use of various behavioral approaches to motivate student learning
- Organized and supervised classroom games and other recreational activities to promote physical, mental and social development
City Carrier
USPS
Odessa, TX
03.2014 - 12.2019
- Checked vehicle daily, handled basic upkeep and helped coordinate major maintenance needs
- Drove approved vehicles to deliver letters, legal envelopes and large packages
- Secured mail from tampering or loss to meet strict standards
- Accounted for and turned in money collected during mail route
- Distributed mail and parcels to mail rooms inside businesses and multifamily dwellings
- Walked or drove to deliver mail to residences and business establishments along specified routes
- Organized daily routes, managing efficient delivery of mail and packages to customer residences and business locations
Education
High School Diploma - undefined
National Arts Institute
San Diego, CA10-2010
Skills
Customer service
Data entry order processing
Conflict resolution
Decision-making
Time management
Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Manager
Molly Maid
02.2025 - 03.2026
Cashier
Ross Dress for Less
03.2024 - 03.2025
Customer Service Representative
HD Supply
03.2021 - 01.2023
Substitute Classroom Teacher
Child Care Careers
12.2019 - 01.2020
City Carrier
USPS
03.2014 - 12.2019
High School Diploma - undefined
National Arts Institute