Adi Gonzalez
Sparks,NV
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding record keeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
16
16
years of professional experience
Work History
Receptionist/Hairstylist
Bellezza Christali’s Salon
Danville, CA
06.2019 - 09.2021
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Managed front desk operations and welcomed clients with professionalism.
- Maintained accurate client records efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Educational Leader/Customer Service Representative
Paul Mitchell The Schools
Pleasant Hill, CA
02.2016 - 12.2019
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Developed individual educational plans designed to promote educational, physical and social development.
- Planned and executed classes .
- Successfully led key projects which resulted in student success.
- Successfully led student
- Facilitated communication between administration, faculty, and students for collaboration.
Training Manager
Blow Dry Bar
Walnut Creek, CA
12.2014 - 05.2016
- Prioritized required training classes to fit into schedules for new and current stylist.
- Created effective training course objectives, course content and all materials.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Supervised average of 10 training specialists in salon floor department, overseeing work, optimizing performance and motivating excellence.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Implemented standard operating procedures to ensure consistent service quality.
- Mentored junior trainers to improve their delivery and engagement techniques.
Host Trainer
Bjs Restaurants Inc.
Brentwood, CA
05.2010 - 05.2012
- Tracked seated guests and available seating using POS systems.
- Helped to plan and execute parties for more than 40 guests, including coordinating menus and preparing tables.
- Answered telephone to provide establishment information and take party reservations.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Notified servers after seating parties in section for prompt service.
- Enhanced guests' experiences by fulfilling special requests during visits.
Teacher's Aide
Concordia Montessori School
Concord, CA
09.2008 - 09.2011
- Supervised 20+ children on field trips to maintain safety.
- Monitored students in class, hallways and play area to supervise, enforce rules and support lead teacher.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Office Assistant/Customer Service Representative
Sheraton Hotel & Resorts
Concord, CA
01.2006 - 12.2007
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Filed and retrieved records to support business needs and boost team productivity.
- Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Dispersed incoming mail to correct recipients throughout office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Education
High School Diploma -
Deer Valley High School
Antioch, CACertified of Completion -
Paul Mitchell The School
Pleasant Hill, CASkills
- Mail management
- Meeting planning
- Schedule management
- Strong problem solver
- Time management
- Professional and mature
- Billing and invoices
- Strong communication skills
- Strong attention to detail
- Effective multitasker
- Front desk management
- Client record maintenance
- Telephone etiquette
- Schedule coordination
- Customer relationship management
- Conflict resolution
- Multi-line telephone skills
- Office management
- Reception desk management
Timeline
Receptionist/Hairstylist
Bellezza Christali’s Salon
06.2019 - 09.2021
Educational Leader/Customer Service Representative
Paul Mitchell The Schools
02.2016 - 12.2019
Training Manager
Blow Dry Bar
12.2014 - 05.2016
Host Trainer
Bjs Restaurants Inc.
05.2010 - 05.2012
Teacher's Aide
Concordia Montessori School
09.2008 - 09.2011
Office Assistant/Customer Service Representative
Sheraton Hotel & Resorts
01.2006 - 12.2007
High School Diploma -
Deer Valley High School
Certified of Completion -
Paul Mitchell The School