Adia Bell
Raleigh,NC
Summary
I am a resourceful and hardworking sales leader with over 8 years of customer service experience. I am trying to advance my customer service skills and knowledge and apply them to the medical field. I have obtained my national certification in phlebotomy through NPS (National Performance Specialist), and I am ready to begin my journey in the health care field.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Wake Med Hospital
Raleigh, NC
09.2024 - Current
- Ensured accuracy of laboratory equipment by performing daily maintenance checks.
- Validated laboratory test processes for completeness and safety.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Followed safety guidelines while working with hazardous materials such as chemicals, biohazards and radioactive substances.
- Supervised or instructed new technicians on laboratory protocols.
- Adhered strictly to laboratory policies concerning patient confidentiality.
- Cleaned and calibrated laboratory equipment.
- Obtained serum or viral swab samples for analysis.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Maintained patient comfort and safety throughout the phlebotomy process.
Phlebotomist
LabCorp
Raleigh, NC
06.2022 - 09.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Ordered laboratory tests such as complete blood count, urinalysis, throat cultures and stool samples.
- Greeted patients upon arrival for their appointments.
Phlebotomist
Blood Donation Center
Raleigh, NC
04.2020 - 05.2022
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Transported specimens following established protocol for temperature and light.
- Upheld donor confidentiality throughout intake and collection process.
- Conducted various blood tests and updated results into paper and electronic charts.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Used heel and finger stick methods to obtain blood from capillaries.
Manager
Krispy Kreme
Knightdale, North Carolina
02.2019 - 03.2020
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Minimized staff turnover through appropriate selection, orientation and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Manager
Krispy Kreme
Toledo, OH
01.2017 - 01.2019
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
Sales Associate
Shoe Carnival
Toledo, OH
01.2016 - 12.2016
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
Education
National Phlebotomy Certification -
Healing Hands Together LLC
Clayton, NC01.2023
High School Diploma -
Sylvania Northview High School
Sylvania, OH05.2020
Skills
- Phlebotomy
- Butterfly Venipuncture
- Vacuum Tube And Syringe Use
- Blood Culturing
- Sharps Disposal
- Sanitation And Sterilization
- Proper Storage Procedures
- Urine Dip Stick Test
- Urine Pregnancy Test
- Hemoccult Stool Test
- Strep Test
- Buccal Swabs
- Glucose Monitoring
- Covid Testings
- Upbeat and Positive Personalities
- Customer Retention Strategies
- Data Entry and Maintenance
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Creative Problem Solving
- Patient Care
- HIPAA Compliance
- Specimen handling
- Specimen Preparation
- First Aid/CPR
Timeline
Phlebotomist
Wake Med Hospital
09.2024 - Current
Phlebotomist
LabCorp
06.2022 - 09.2024
Phlebotomist
Blood Donation Center
04.2020 - 05.2022
Manager
Krispy Kreme
02.2019 - 03.2020
Manager
Krispy Kreme
01.2017 - 01.2019
Sales Associate
Shoe Carnival
01.2016 - 12.2016
National Phlebotomy Certification -
Healing Hands Together LLC
High School Diploma -
Sylvania Northview High School